Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Paul Georgiou

Bedford / London

Summary

Personable Duty Manager versed in meeting diverse guest needs in high-volume hospitality environments. Maintains accurate and updated reservations to support continuous availability. Oversees operations to proactively address challenges. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

16
16
years of professional experience

Work History

Duty Manager

BETTER UK/GLL, Robinson Pools and Fitness
Bedfordshire
09.2024 - Current
  • Managing the flagship centre of Bedfordshire.
  • Keeping a keen eye on the progress and success of the Centre
  • Leading the team in the subjects of sales, customer experience, professionalism, staff morale, health and safety, safeguarding, business needs, and much more.
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Ensured customer satisfaction with prompt problem resolution.
  • Managed front-of-house operations to maintain a high level of service.
  • Maintained cleanliness standards, resulting in positive customer feedback.

Duty Manager

GLL/Better UK, John Bunyan Sports and Fitness
Befordshire
03.2024 - 08.2024
  • Experience managing a "dry" Centre with Badminton, Squash, Soft Play and council events
  • Organised the Soft Play Parties, setting up the staff and running of the activities ensuring a positive customer experience aligning with safeguarding policies
  • Handled complaints professionally, leading to improved customer retention rates.
  • Oversaw emergency procedures and administered first aid.

Assistant Manager

GLL (previously Fusion) Southgate Leisure Centre
Southgate , London
07.2023 - 03.2024
  • Managed the FOH and Sales team to push towards surpassing all previous direct debit targets.
  • Streamlined store operations with efficient scheduling.
  • Created a positive work environment, resulting in higher employee morale.
  • Lead training to ensure compliance and standards.
  • Held 1:1s with my team to overlook positives and negatives with a personal development plan

General Manager

Swimming Rocks
Golders Green
01.2023 - 07.2023
  • This position oversees and coordinates the team, I manage the leisure centre, including scheduling of facility operations and one-to-ones with sta
  • Also organised maintenance contractors and ensured chemical deliveries and maintained the pool and plant room.

Manager (Previously Swim Teacher)

Oakleigh Park School of Swimming
Mill hill, London
09.2012 - 12.2022
  • I oversaw 3,000 members & was responsible for bookings and payments across three pools
  • In addition, I taught over 500 students a week including both children & adults, including those with disabilities
  • Managing of the Soft Play and making sales calls to sell lessons
  • Liaised with suppliers to ensure timely deliveries.

Personal Trainer

LA Fitness
North London
09.2011 - 09.2013
  • Working with clients on a 'one to one' basis, working on fitness and meal plans to help them achieve their goals.
  • Leaned the importance of sales and closing pitches

Accounting assistant

Alex Johnson Accountants
Kings Cross, Camden, Camden
07.2008 - 07.2012
  • Bookkeeping
  • Document controller
  • Filing and sending letters
  • Customer service skill improvement

Education

A Levels - English Lit, Sociology, Film studies

Barnet College

GCSE's - 10 A-C grades including English, Maths and Science.

Ashmole Academy
London

Skills

  • 5 years Management
  • Dedicated team member
  • Team Leadership and Management
  • Proficient Communication and Managerial Skills
  • Operational Leadership
  • IT Skills and Supervisory Experience
  • Task Coordination and Prioritising
  • Effective Time Allocation
  • Customer Service Excellence
  • Financial Planning and Budgeting

Custom

  • Management and Leadership Qualified
  • Level 2 ASA Swimming Teaching Qualification
  • Level 3 Pool Plant Safety
  • RLSS (Lifeguard) Award
  • Enhanced DBS Certified
  • First Aid Qualified
  • Personal Training (Level 3)

Timeline

Duty Manager

BETTER UK/GLL, Robinson Pools and Fitness
09.2024 - Current

Duty Manager

GLL/Better UK, John Bunyan Sports and Fitness
03.2024 - 08.2024

Assistant Manager

GLL (previously Fusion) Southgate Leisure Centre
07.2023 - 03.2024

General Manager

Swimming Rocks
01.2023 - 07.2023

Manager (Previously Swim Teacher)

Oakleigh Park School of Swimming
09.2012 - 12.2022

Personal Trainer

LA Fitness
09.2011 - 09.2013

Accounting assistant

Alex Johnson Accountants
07.2008 - 07.2012

A Levels - English Lit, Sociology, Film studies

Barnet College

GCSE's - 10 A-C grades including English, Maths and Science.

Ashmole Academy

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Paul Georgiou