Caitlin Brunt
Norwich,Norfolk
Summary
I am a highly motivated and customer-focused graduate with a passion for delivering exceptional service. I am seeking to apply strong communication, problem-solving, and interpersonal skills to a customer service environment within a large organisation.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Team Member
Hollywood Bowl
Norwich, Norfolk
09.2022 - Current
- Upheld company policies and alcohol licensing laws
- Consistently met company, upsell, and data capture goals
- Developed skills in managing complaints and customer requests with sympathy and professionalism
- Organisational and administrative skills in regards to large-scale bookings and events
Waitress/Bartender
The George Hintlesham
Hintlesham, Suffolk
08.2021 - 07.2022
- Enhancing a customer's dining experience through exemplary service and speed
- Organising and coordinating large volumes of bookings with an emphasis on customer communication to deliver on their expectations
- Exemplary knowledge of hygiene and food standard practices
- Friendliness and approachability to both staff and customers
Education
GCSEs -
Tendring Technology College
09.2015 - 08.2020
A-Levels -
Suffolk One College
09.2020 - 08.2022
Bachelor of Arts - Film and Moving Image Production
Norwich University of the Arts
09.2022 - 07.2025
Skills
- Proficient multitasking abilities
- Ability to stay calm under pressure and manage conflict
- Administrative skills, understanding of Microsoft products (Word, Outlook, Excel)
- Amicable and able to build good rapport with customers
- Efficient in handling conflict alongside communicating to meet customer needs
- Thrives in a team environment
- Highly empathetic and eager to assist customers and fellow colleagues
- Strongly motivated learner and problem solver
- Detail-oriented and risk-aware- able to avoid incessant mistakes
- Efficient understanding and ability to deliver upsells or promotional offers
- Experience in food, beverage and administration
Custom
References available upon request.
Personal Information
Timeline
Team Member
Hollywood Bowl
09.2022 - Current
Bachelor of Arts - Film and Moving Image Production
Norwich University of the Arts
09.2022 - 07.2025
Waitress/Bartender
The George Hintlesham
08.2021 - 07.2022
A-Levels -
Suffolk One College
09.2020 - 08.2022
GCSEs -
Tendring Technology College
09.2015 - 08.2020
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