Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Caitlin Brunt

Norwich,Norfolk

Summary

I am a University graduate looking to broaden my horizons and develop new and valuable skills. I consider myself to be extroverted, I am able to thrive within group settings. This boosts my communication skills, enabling me to deal with an array of situations which may require managing conflict, expressing empathy or relaying information in a clear and precise manner. New experiences and varying tasks are something I look forward to as I am eager to learn as well as challenge myself.

Overview

4
4
years of professional experience
10
10
years of post-secondary education

Work history

Team Member

Hollywood Bowl
Norwich, Norfolk
09.2022 - Current
  • Upheld company policies and alcohol licensing laws
  • Consistently met company, upsell, and data capture goals
  • Developed skills in managing complaints and customer requests with sympathy and professionalism
  • Organisational and administrative skills in regards to large-scale bookings and events

Waitress/Bartender

The George Hintlesham
Hintlesham, Suffolk
08.2021 - 07.2022
  • Enhancing a customer's dining experience through exemplary service and speed
  • Organising and coordinating large volumes of bookings with an emphasis on customer communication to deliver on their expectations
  • Exemplary knowledge of hygiene and food standard practices
  • Friendliness and approachability to both staff and customers

Education

GCSEs -

Tendring Technology College
Frinton-on-Sea, Essex
09.2015 - 08.2020

A-Levels -

Suffolk One College
Ipswich, Suffolk
09.2020 - 08.2022

Bachelor of Arts - Film and Moving Image Production

Norwich University of the Arts
Norwich, Norfolk
09.2022 - 07.2025

Skills

  • Proficient multitasking abilities
  • Ability to stay calm under pressure and manage conflict
  • Administrative skills, understanding of Microsoft products (Word, Outlook, Excel)
  • Amicable and able to build good rapport with customers
  • Efficient in handling conflict alongside communicating to meet customer needs
  • Thrives in a team environment
  • Highly empathetic and eager to assist customers and fellow colleagues
  • Strongly motivated learner and problem solver
  • Detail-oriented and risk-aware- able to avoid incessant mistakes


References

References available upon request.

Timeline

Team Member

Hollywood Bowl
09.2022 - Current

Bachelor of Arts - Film and Moving Image Production

Norwich University of the Arts
09.2022 - 07.2025

Waitress/Bartender

The George Hintlesham
08.2021 - 07.2022

A-Levels -

Suffolk One College
09.2020 - 08.2022

GCSEs -

Tendring Technology College
09.2015 - 08.2020
Caitlin Brunt