Caitlin Brunt
Norwich,Norfolk
Summary
I am a University graduate looking to broaden my horizons and develop new and valuable skills. I consider myself to be extroverted, I am able to thrive within group settings. This boosts my communication skills, enabling me to deal with an array of situations which may require managing conflict, expressing empathy or relaying information in a clear and precise manner. New experiences and varying tasks are something I look forward to as I am eager to learn as well as challenge myself.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Team Member
Hollywood Bowl
Norwich, Norfolk
2022.09 - Current
- Upheld company policies and alcohol licensing laws
- Consistently met company, upsell, and data capture goals
- Developed skills in managing complaints and customer requests with sympathy and professionalism
- Organisational and administrative skills in regards to large-scale bookings and events
Waitress/Bartender
The George Hintlesham
Hintlesham, Suffolk
2021.08 - 2022.07
- Enhancing a customer's dining experience through exemplary service and speed
- Organising and coordinating large volumes of bookings with an emphasis on customer communication to deliver on their expectations
- Exemplary knowledge of hygiene and food standard practices
- Friendliness and approachability to both staff and customers
Education
GCSEs -
Tendring Technology College
Frinton-on-Sea, Essex 2015.09 - 2020.08
A-Levels -
Suffolk One College
Ipswich, Suffolk 2020.09 - 2022.08
Bachelor of Arts - Film and Moving Image Production
Norwich University of the Arts
Norwich, Norfolk 2022.09 - 2025.07
Skills
- Proficient multitasking abilities
- Ability to stay calm under pressure and manage conflict
- Administrative skills, understanding of Microsoft products (Word, Outlook, Excel)
- Amicable and able to build good rapport with customers
- Efficient in handling conflict alongside communicating to meet customer needs
- Thrives in a team environment
- Highly empathetic and eager to assist customers and fellow colleagues
- Strongly motivated learner and problem solver
- Detail-oriented and risk-aware- able to avoid incessant mistakes
References
References available upon request.
Timeline
Team Member
Hollywood Bowl
2022.09 - Current
Bachelor of Arts - Film and Moving Image Production
Norwich University of the Arts
2022.09 - 2025.07
Waitress/Bartender
The George Hintlesham
2021.08 - 2022.07
A-Levels -
Suffolk One College
2020.09 - 2022.08
GCSEs -
Tendring Technology College
2015.09 - 2020.08