Caden Savage
Mansfield,Nottinghamshire
Summary
Motivated and dedicated IT Apprentice with a passion for learning new ways and techniques to improve current skillsets. Possesses excellent communication and interpersonal skills developed through coursework and extracurricular activities. Proven ability to work independently and collaboratively in diverse team settings. As well as eager to contribute through hands-on experience and continuous learning.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work history
ICT Network Technician Apprentice
Nottinghamshire Fire and Rescue Service
Arnold, Nottinghamshire
10.2024 - Current
- Provided technical support for enhanced user experience and satisfaction.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment..
- Managed and maintained 20 + switches, 20 + routers, and 25 - 50 wireless access points across multi-site environments.
- Followed technical documentation for accurate installation, maintenance and repair work
- Carried out Monthly checks and maintenance across server equipment and security compliance devices, ensuring necessary fixes and updates are swiftly resolved.
- Solved complex ICT issues, achieved optimal system efficiency.
- Kept abreast of latest technologies with continuous learning currently undertaking ITIL Foundation + CompTIA
- Facilitated tracking of up to 300 tickets, logging all technical support requests in Manage Engine.
- Managed and Maintained 170 + Mobile Phones and kept them up to take with Security compliance
Store assistant
Aldi
Mansfield, Nottinghamshire
03.2024 - 10.2024
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Used Store Specific Software to complete tasks efficiently.
Server
Mitchell's & Butlers
Nottinghamshire, Mansfield
08.2022 - 12.2023
- Delivered exceptional, friendly and fast service.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Demonstrated safe food handling standards at all times.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Managed Large parties of over 20 guests at one time.
Optical assistant
Specsavers Opticians
Nottingham, Mansfield
07.2021 - 08.2022
- Advised customers on spectacle and sunglass choices based on prescription, style and budget.
- Safeguarded sensitive data with strict adherence to privacy protocols.
- Managed over 500 patient files and database updates for timely data tracking.
- Coordinated optical appointments and sent client reminders for upcoming bookings.
Education
BTEC Foundation National Certificate - Computer Science
West Nottinghamshire College
Mansfield 09.2023 - 07.2024
A-Level - Media Studies
The Joseph Whitaker School
Mansfield 09.2021 - 06.2023
Level 3 Information Communications Technician - Network Pathway
City and Guild
10.2024 -
GCSEs - 8 X
The Joseph Whitaker School
Mansfield 09.2016 - 05.2021
Skills
- Communication skills
- Problem-solving
- Highly responsible and reliable
- Works well in fast paced environments
- Computer Skills
- Customer Service
- Interpersonal Skills
- Leadership
- Management Skills
Timeline
ICT Network Technician Apprentice
Nottinghamshire Fire and Rescue Service
10.2024 - Current
Level 3 Information Communications Technician - Network Pathway
City and Guild
10.2024 -
Store assistant
Aldi
03.2024 - 10.2024
BTEC Foundation National Certificate - Computer Science
West Nottinghamshire College
09.2023 - 07.2024
Server
Mitchell's & Butlers
08.2022 - 12.2023
A-Level - Media Studies
The Joseph Whitaker School
09.2021 - 06.2023
Optical assistant
Specsavers Opticians
07.2021 - 08.2022
GCSEs - 8 X
The Joseph Whitaker School
09.2016 - 05.2021
Certification
Ethical Hacking Bootcamp
- Issued July 2024 Udemy
Fujitsu: Cybersecurity
Fujitsu WorkX [On-Demand]
Digital Skills with Fujitsu [On-Demand]
-Issued: Springpod July 2024
Software Development
-Issued: Springpod June 2024
Accomplishments
Gold Duke of Edinburgh Award
The Joseph Whitaker School · Jul 2022
Silver Duke of Edinburgh Award
The Joseph Whitaker School · Jul 2021
Bronze Duke of Edinburgh Award
The Joseph Whitaker School · Jul 2020