Bugra Konuksever
London
Summary
Dedicated professional with strong interpersonal and problem-solving skills, consistently achieving results in challenging environments. Proven team player with a proactive approach to task completion and exceptional organizational abilities. Holds a full UK Driving Licence, ready to contribute effectively in a dynamic workplace. Committed to pursuing long-term career growth and development opportunities.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Sales Assistant
Shawarma Bros
London
05.2024 - 12.2024
- Improved customer service by efficiently handling queries and complaints.
- Utilised excellent communication skills to provide detailed product information.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Trained new staff members, fostering a supportive working environment.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Customer services and sales agent
A1 Holloway Car Van and Minibus Rental Ltd
London
05.2023 - 05.2024
- Collaborated closely with other departments to ensure a comprehensive approach to problem-solving and complaint resolution.
- Implemented promotional strategies for increased sales revenue.
- Established rapport with potential customers to enhance sales growth.
- Maintained confidentiality of sensitive customer data as per GDPR guidelines.
- Multitasked between calls and administrative tasks effectively during peak hours.
- Processed orders with precision and speed.
- Engaged customers to facilitate repeat business.
- Maintained high level of product knowledge to assist customers effectively.
- Fostered positive relationships with clients through regular follow-ups and updates.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Light vehicle service technician
MS Motors
London
02.2022 - 05.2023
- Enhanced customer satisfaction by providing excellent service and communication.
- Liaised closely with parts department for timely delivery of required components.
- Conducted detailed vehicle inspections to ensure optimal performance.
- Worked collaboratively with other technicians, ensuring seamless operations.
- Used diagnostic equipment effectively whilst troubleshooting mechanical issues.
- Responded promptly to service calls, reducing downtime for customers.
Courier delivery driver
Deliveroo
London
03.2021 - 01.2023
- Checked inventory before loading; ensured correct packages were delivered.
- Provided feedback on delivery issues, contributing to process improvements.
- Delivered meals efficiently for maximum freshness.
- Demonstrated punctuality by always arriving at work on time.
- Managed unexpected delays or issues, still guaranteeing on-time deliveries.
- Ensured timely delivery by skillfully navigating various routes.
Warehouse Assistant
Dhamecha Cash and Carry
London
04.2020 - 07.2020
- Kept up-to-date with warehouse procedures to maintain competence.
- Loaded and unloaded goods to prevent damage.
- Picked, packed and dispatched consignments for timely deliveries.
- Ensured high quality control with meticulous inspection of goods received.
- Assisted in a positive customer experience by handling queries efficiently.
- Took on additional responsibilities, showing flexibility and commitment.
Building caretaker
Turkish Cypriot Community Association
London
05.2018 - 12.2018
- Performed day to day maintenance and minor repairs.
- Handled mail distribution amongst tenants efficiently.
- Delivered excellent customer service whilst liaising with tenants regarding their concerns.
- Maintained a clean, safe environment by regular inspection of property.
- Carefully monitored building security, ensuring safe, responsible key-holding and locking up processes.
Education
NVQ Level 1 - Motor Vehicle
Bromley College City & Guilds
09.2015 - 07.2016
GCSEs -
Forest Hill Boys
London 09.2010 - 07.2015
Skills
- Willingness to learn and the ability to work both independently but also collaboratively
- Problem-solving skills
- Attention to detail
- Strong verbal and written communication skills
- Ability to multi-task
- Effective time management and strong-work ethic
Languages
Turkish
Fluent
Certification
- Full UK Driving Licence
References
References available upon request.
Timeline
Sales Assistant
Shawarma Bros
05.2024 - 12.2024
Customer services and sales agent
A1 Holloway Car Van and Minibus Rental Ltd
05.2023 - 05.2024
Light vehicle service technician
MS Motors
02.2022 - 05.2023
Courier delivery driver
Deliveroo
03.2021 - 01.2023
Warehouse Assistant
Dhamecha Cash and Carry
04.2020 - 07.2020
Building caretaker
Turkish Cypriot Community Association
05.2018 - 12.2018
NVQ Level 1 - Motor Vehicle
Bromley College City & Guilds
09.2015 - 07.2016
GCSEs -
Forest Hill Boys
09.2010 - 07.2015