Caitlin Jean Lynas
Morningside,Edinburgh
Overview
5
5
years of professional experience
Work history
Sales assistant
Next
Edinburgh St James , Edinburgh
2024.09 - 2026.06
- Carried over my skills I learnt from my previous store, that allowed me to thrive in new environments.
- Built strong relationships with staff and customers from working there long term.
- Improved customer service by efficiently handling queries and complaints.
- Trained on all departments of the store, stockroom and shopfloor. In the stockroom those departments were delivery, stockroom standards, replenishment and online processes.
- Working on delivery taught me how to manage my time, processing and putting away items at a fast and efficient pace to reach target.
- Stockroom standards taught me how to improve stockroom efficiency by implement new inventory system.
- Maintained organised stockroom, ensuring easy access to products.
- Monitored stock levels for timely replenishment.
- Worked unsociable hours; 6am starts, 2am finishes.
Sales assistant
Next
Glasgow, Glasgow Fort
2024.04 - 2024.09
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance when helping them find their size, or a product.
- Working in the mens department, I was taught and have experience when measuring suits
- I worked in the back, processing online returns at a fast pace and scanning in parcels in an efficient manner to meet the deadline before the customers arrived.
- Delivered friendly customer service in high-paced retail environment when working on the tills
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock, maximising product availability for customers and recovering and organising the shop floor to meet high retail standards
Waitress
Cafe Source Too
Glasgow, Glasgow City
2023.06 - 2023.10
- Greeting guests and escorting them to their tables.
- Regularly communicating with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Serving meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Creating a friendly, welcoming atmosphere to encourage positive guest experiences.
- Dealing with guest queries and complaints in a professional manner.
- Trained as a barista.
- Worked and served at functions such as weddings, awards ceremonies and birthday parties.
Sales Assistant
Matalan
Coatbridge, North Lanarkshire
2022.10 - 2023.06
- Worked in the till area accepting and processing cash, card and mobile payments for sales and returns.
- Worked across the shop floor providing a service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers, offered assistance in the self service area including an awareness of customers who need additional help..
- Worked in the stockroom processing customer orders and organised stock for the shop floor.
Volunteer Shop Assistant
Shelter Scotland
Glasgow, Glasgow City
2021.10 - 2022.10
- Sorted, prepared and categorised donated items.
- Gained experience in processing sales with cash and card.
- Given the responsibility of organising shop displays, including cleaning, tidying and removing clutter.
- Using my creative skills, I upscaled several clothing items by having my own designs printed onto donated T-shirts. The designs highlighted the importance of the work done by Shelter Scotland.
- During my time with Shelter Scotland, my manager was given the opportunity to move to another branch to help improve sales. As she valued the contribution I had already made she arranged to have me relocated to the new branch.
Education
Scottish Qualifications Certificate -
St Maurice's High School
North LanarkshireBa(Hons) Photography
Edinburgh Napier University
Edinburgh 2024.09 -
Skills
- Ability to show initiative and work independently
- Enjoy working with people and have great interpersonal and communication skills
- Punctual, reliable, hard working and willingness to learn new skills
- Great team player
- Ability to remain calm in difficult/challenging circumstances
Additional Information
From very young I have partaken in trying new things and taking the chance at new experiences. Travelled to the US solo at 16, since then I have grown the love for solo travelling, I have made solo trips to Berlin to visit family, moving to Edinburgh for University was also a big step in my life and recently came back from a month in New York doing work experience as a Photographer at a sleepaway summer camp. These experiences have taught me so much and have made me the person I am today by building my self confidence and self efficacy.
I have always liked to learn new skills. Sewing, dancing, playing musical instruments and trampolining are just a few of the diverse activities I enjoy.
Referees
A reference attesting to my suitability for the position may be attained from:
- Next St James Quarter: Gillian Russell (Assistant Store Manager) 124-130 Saint James Square, Edinburgh EH1 3AD, tel: 0333 777 8211
- Cafe Source Too: Jacqueline Lawrie (Owner), 32 Hughenden Rd, Glasgow, G12 9XP, tel: 01413576437
- Matalan: Elaine Davis (Store Manager), Unit 2, Faraday Retail Park, Coatbank St, Coatbridge, ML5 3SQ, tel: 03330044444
- Shelter Scotland: Lindsay Lewis (Store Manager), 679 Great Western Rd, Glasgow, G12 8RA, tel: 07565821337
- St Maurice's High School: Siobhan Thomson (PT Pupil Support), Westfield, Cumbernauld, G68 9AG, tel: 01236794845
Timeline
Sales assistant
Next
2024.09 - 2026.06
Ba(Hons) Photography
Edinburgh Napier University
2024.09 -
Sales assistant
Next
2024.04 - 2024.09
Waitress
Cafe Source Too
2023.06 - 2023.10
Sales Assistant
Matalan
2022.10 - 2023.06
Volunteer Shop Assistant
Shelter Scotland
2021.10 - 2022.10
Scottish Qualifications Certificate -
St Maurice's High School