Bryanna Sonebong
Basingstoke ,Hampshire
Summary
Dedicated and adaptable student with a Level 2 Diploma in IT and strong GCSE results. I am passionate about technology and problem-solving, with a creative approach to learning and projects. I work well both independently and in a team, bringing enthusiasm, reliability, and strong communication skills. I am eager to apply my knowledge and continue building experience in a professional environment.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Retail assistant
Primark
Basingstoke , Hampshire
12.2025 - Current
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Assisted in stock replenishment to maintain store appearance.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Handled transactions, maintaining accurate till records.
- Supported team members for improved operational efficiency.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Maintained clean shop floor, promoting a welcoming environment.
- Provided coverage during peak times to manage customer flow effectively.
- Delivered excellent customer service by answering queries and providing product information.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
Hair Salon Assistant
Cosmos Afro Caribbean barber shop
Basingstoke , Hampshire
05.2025 - 06.2025
- Washed and conditioned clients' hair to prepare for styling by senior professionals.
- Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
- Washed, conditioned, and towel-dried clients' hair, preparing them for cutting or styling services.
- Seated and gowned clients in readiness for hairdressing service.
- Greeted clients warmly upon arrival, offering beverages and magazines for a comfortable wait.
- Provided exceptional client care, resulting in increased positive customer reviews.
- Answered phone calls and scheduled appointments in salon calendar.
- Built positive customer relationships, providing friendly service and care throughout appointments.
- Cleaned and folded towels and robes, managing laundry operations to ensure a constant supply of clean linens.
- Cleaned hair from salon when required by stylists, keeping salon looking presentable and clean.
- Stocked shelves and replenished salon supplies, keeping track of inventory levels to prevent shortages.
- Provided shampoo and conditioning treatments with care and attention, tailoring products to suit customer hair types.
- Arranged and scheduled hair appointments using online booking systems.
- Conducted deep cleaning when required by sweeping floors, removing rubbish and sterilising styling tools after use.
School Cleaner
Gemini GRP LTD
Basingstoke , Hampshire
10.2024 - 11.2024
- Vacuumed, polished and mopped hard floors within establishment.
- Mopped uncarpeted areas using brushes and mops, competing to excellent standards.
- Sanitised and deep cleaned classrooms, toilets and other school spaces.
- Conducted high-quality deep cleaning within classrooms, including sanitising desks, stacking chairs and hoovering floors.
- Maintained high standards of cleanliness and hygiene in classrooms, providing a safe environment for students and staff.
- Operated cleaning machinery, including floor polishers and vacuum cleaners, with proficiency and safety.
- Sorted rubbish and recycling for appropriate waste disposal.
- Discarded waste and sorted into correct disposal systems, keeping in line with company policy.
- Used eco-friendly cleaning products to sanitise surfaces, contributing to a healthier school setting.
Education
Lv 2 Diploma in ICT - Computing
Basingstoke college of technology
Basingstoke, Hampshire 09.2024 - 02.2026
GCSEs - Computing
Basingstoke College of Technology
Basingstoke 09.2025
Skills
- Good with figures and calculating
- Health and safety compliance
- Booking and scheduling
- Cleaning and sanitation
- Friendly communication
- Retail sales techniques
- Client relationship building
- Appointment scheduling
- Adaptability to change
Languages
English, French
Korean
Timeline
Retail assistant
Primark
12.2025 - Current
Hair Salon Assistant
Cosmos Afro Caribbean barber shop
05.2025 - 06.2025
School Cleaner
Gemini GRP LTD
10.2024 - 11.2024
Lv 2 Diploma in ICT - Computing
Basingstoke college of technology
09.2024 - 02.2026
GCSEs - Computing
Basingstoke College of Technology