Erin Fraser
Bathgate ,West Lothian
Summary
A driven and dedicated individual, known for exceptional customer service experience within a retail role at Nike. Holds a BA (Hons) Degree in Criminology and Sociology, with a strong academic foundation in criminal institutional systems and justice frameworks. Demonstrates proficiency in organisational skills, ensuring a positive environment during fast-paced, busy peak trade hours whilst under pressure. Now seeking to apply both academic and practical skills in a Criminal Administrator role within the Scottish Prison Service, ensuring efficient handling of records, warrants and internal communications in accordance to SPS Standards.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Retail assistant
Nike
Livingston, West Lothian
06.2022 - Current
- Delivered exceptional customer service within fast-paced environments, during peak trade hours and holidays.
- Assisted customers in selecting products, providing knowledge and insight about relevant features and benefits.
- Collaborated with team members to ensure successful store performance and create a welcoming shopping environment for customers.
- Participated in and led team-building exercises at the beginning of every shift.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Processed customer transactions efficiently using point-of-sale systems while ensuring accuracy in cash handling.
- Handled customer concerns or complaints professionally, contributing to customer satisfaction and encouraging repeat business.
- Participated in the training of new staff members on operational expectations and customer service standards to promote team effectiveness.
- Managed stockroom organisation including inventory checks, rotation of products, identifying fast-selling products to ensure accurate restocking of products.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Education
SQA- Higher -
Armadale Academy
Armadale, West LothianBachelor of Arts - Criminology and Sociology
University of Stirling
Stirling 09.2021 - 06.2025
Skills
- Administrative Accuracy- Successful in maintaining accurate records and documentation, demonstrated through strong attention to detail regarding stock management and product reports
- Customer Service- Working closely with members of the public, paying particular attention to their needs and expectations to ensure customer satisfaction
- Communication- Ability to form strong, professional relationships with both customers and fellow teammates within the workplace Developed through training and skills development workshops aiming to improve team dynamics and product knowledge
- IT Skills and Efficiency- Regularly engage with digital systems and Microsoft Office tools, for purposes such as stock tracking, filling out reports and personal development records Confidently demonstrating telephone etiquette and communicating verbally and online with others
- Time-Management- Confident in balancing various responsibilities, such as on both the shop floor and within the stockroom Adaptive to changing priorities, relating to department changes and staff rotation across areas of the shop floor
- Numeracy and cash handling- Confident in working with money and figures, developed by processing transactions to analysing sales targets
- Confidentiality and Professionalism- Effective in handling customer complaints sensitively and professionally, using de-escalation techniques to ensure a positive environment and customer satisfaction
Affiliations
- I am a successful and keen member of my local club (Whitburn Bowling Club) within the sport lawn bowls. Since the age of 14, I have represented both my local club in regional competitions as well as playing for my county, West Lothian, at both Under 14s, Under 17s, Under 25s and Ladies National level. Participation in this sport derives from four generations of family members, fostering a competitive and supportive environment outside of the workplace. By playing this sport, I have been able to build strong relationships with others, increased confidence in meeting new people and foster effective teamwork abilities. It also requires high-levels of commitment, resilience, patience and focus in order to be successful. Overall, whilst improving fitness and well-being, bowls has allowed me to use these transferable skills in other aspects of life, particularly in the workplace.
References
References available upon request.
Timeline
Retail assistant
Nike
06.2022 - Current
Bachelor of Arts - Criminology and Sociology
University of Stirling
09.2021 - 06.2025
SQA- Higher -
Armadale Academy
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