Summary
Overview
Work history
Education
Skills
PERSONAL INTERESTS
Timeline
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Bryan Thomas

West End, Woking,Surrey

Summary

Dedicated professional with strong organizational skills and a proactive approach to problem-solving. Excellent communication abilities ensure timely and accurate service delivery. Committed to enhancing customer satisfaction and operational efficiency through reliable service. Eager to develop teamwork and navigation skills in a dynamic environment.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work history

Team Leader

Co-op
Bagshot, Surrey
05.2023 - 04.2025

Tasks:

  • Ensuring full stock in store at all times.
  • Supporting colleagues in working efficiently.
  • Responsible for regular store's opening and closing .
  • Responsible for managing and organizing deliveries.
  • Checkout trained and able to assist customers at self check out.
  • Experienced in dealing with customers requests and complaints.
  • Performed in busy environment.

Delivery Team Member

Longacres Garden Centre
Bagshot
05.2023

Tasks:

  • Loading vans with customers orders
  • Team work to help other colleagues complete deliveries

Receptionist

Fox Garage
Camberley
03.2023

Tasks:

  • Booking in customers cars for services and
  • Ensuring vehicle parts for were ordered on time.

Shop assistant

Pets at Home
Bagshot, Surrey
04.2017 - 02.2023

Tasks:

  • Greeted every customer warmly, promoting friendly atmosphere.
  • Facilitated smooth checkouts with efficient bagging and wrapping practices.
  • Coordinated closely with management on shop floor layouts and visual merchandising.
  • Built rapport with frequent shoppers to foster loyal customer base.
  • Handled cash register efficiently, ensuring accurate transactions.
  • Improved product visibility with strategic shelf arrangements.
  • Handled queries regarding products, providing detailed information as necessary.
  • Cared for animals and fish in store
  • Promoted sales and special promotions to increase store revenue.

Customer Team Member

The Co-operative
Horsell
03.2017

Tasks:

  • Stock replenishment and stock rotation
  • Ensuring customers are assisted in any way possible
  • Serving customers on till and assisting with requests
  • Managing and organizing delivery within schedule

Sales Assistant

Sainsbury’s
Brookwood
03.2015

Tasks:

  • Stock replenishment and stock rotation
  • Demonstrating an understanding of good customer service
  • Helping Customers with any queries and ensuring the best service possible

Education

Prince’s Trust Level 1 - Employment, Teamwork and Community Skills

Brooklands College
Byfleet, Surrey
05.2016 - 07.2016

Catering and Hospitality Level 2 Diploma - Catering

Guildford College
Guildford
12.2014 - 12.2015

Food and Beverage Level 2 Diploma - Catering

Guildford College
Guildford
12.2014 - 12.2015

GCSE’s - Maths, English Literature and Language, Science, Geography, Drama

Gordon’s School
West End Woking
09.2009 - 07.2014

Skills

  • Highly flexible and self-motivated
  • Creative thinking and idea generation
  • Proficient in Microsoft Office applications
  • Customer service excellence
  • Dependability and attention to detail

PERSONAL INTERESTS

  • Travel
  • Socialising
  • Gaming

Timeline

Team Leader

Co-op
05.2023 - 04.2025

Delivery Team Member

Longacres Garden Centre
05.2023

Receptionist

Fox Garage
03.2023

Shop assistant

Pets at Home
04.2017 - 02.2023

Customer Team Member

The Co-operative
03.2017

Prince’s Trust Level 1 - Employment, Teamwork and Community Skills

Brooklands College
05.2016 - 07.2016

Sales Assistant

Sainsbury’s
03.2015

Catering and Hospitality Level 2 Diploma - Catering

Guildford College
12.2014 - 12.2015

Food and Beverage Level 2 Diploma - Catering

Guildford College
12.2014 - 12.2015

GCSE’s - Maths, English Literature and Language, Science, Geography, Drama

Gordon’s School
09.2009 - 07.2014
Bryan Thomas