Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Bogdan Andrusca

Bogdan Andrusca

Haywards Heath,West Sussex

Summary


Talented professional skilled at establishing and strengthening customer relationships. Organised individual committed to delivering comprehensive advice, and support to clients in current market. Performs thorough research and analysis to aid decision-making.

People-orientated, successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values

Looking for new role where hard work and dedication will be highly valued

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work history

Team leader

Amazon
Dunstable, Central Bedfordshire
03.2022 - 12.2022
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Fostered positive employee relationships through communication, training and coaching.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Managed accurate and timely delivery of dispatch orders to customers.
  • Promoted professionalism and effective communication among staff to develop productive relationships.
  • Drove team to consistently exceed critical Key Performance Indicator (KPI).
  • Led shifts and motivated team to drive sales.

Real estate agent

Reinwestfahlen Srl
Bistrita , Bistrita Nasaud
02.2021 - 02.2022
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
  • Collated detailed property information and organised photo shoots.
  • Fielded client complaints and issues about community.
  • Ensure adherence of leases and contracts.
  • Successfully progressed sales from 'offer agreed' through to 'completion' for New Homes teams.
  • Worked closely with clients to build and maintain strong, lasting relationships.
  • Collaborated with surveyors to arrange access for valuations and surveys, streamlining the process.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Answered phone calls and emails from potential and existing customers.
  • Professionally represented sellers in complex negotiation with prospective buyers.
  • Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
  • Managed and rented out rental properties.

Police officer

General police inspectorate Bacau Romania
Bacau
07.2013 - 02.2021
  • Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
  • Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
  • Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
  • Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
  • Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
  • Protected life and property by enforcing UK laws and regulations.
  • Produced comprehensive crime reports with meticulous attention to detail.
  • Assessed and verified information given in victim and witness statements to improve investigation workflow.
  • Attended emergency situations, employing 10 years of experience to secure optimal resolutions in line with force regulations.
  • Kept detailed records of department spending and project progress.
  • Maintained optimal street coverage by planning and managing patrolling schedules.
  • Enforced emergency response plans, thoroughly training internal and external stakeholders on emergency exercises.
  • Supported large public gatherings by stewarding and patrolling public areas.
  • Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.
  • Filled out daily citation logs and submitted to supervisors at end of shift.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.

Education

Real estate (INT) and Property Course diploma - Real Estate (INT) and Property Course

International Career Institute
Haywards Heath
03.2023 - 08.2023

Cambridge English Qualification - English

international Cambridge
Bacau Romania
04.2007 -

A-Levels in History, Geography and English -

Liceul Sportiv Nadia Comaneci Onesti - Bacau,
Bacau, Romania
09.2006 - 07.2010

Police Officer Degree - Police Academy

Police Academy
Campina, Romania
09.2011 - 06.2013

Skills

  • Client management
  • Traditional marketing
  • In-depth knowledge of estate agency sales
  • Excellent ability to progress sales from 'offer agreed' through to 'completion'
  • Proven ability to maintain client relationships and provide outstanding customer service
  • Highly organized and detail-oriented with the capacity to multi-task effectively
  • Strong negotiation skills and the ability to overcome challenges during transactions
  • Proficient in written English and reporting in Excel formats
  • Self-motivated and a team player with the capability to work independently during busy periods
  • Exceptional communication skills and a friendly, outgoing, and personable character
  • Computer literate with a good understanding of technology and software
  • Strategic re-marketing
  • Communications
  • Commercial property risk assessing
  • Property inspecting
  • Office reception
  • Highly professional
  • Comparative market analysis
  • Visionary leadership
  • Property inspecting
  • Negotiations expert
  • Honest and ethical
  • Time management


Languages

English
Fluent

Timeline

Real estate (INT) and Property Course diploma - Real Estate (INT) and Property Course

International Career Institute
03.2023 - 08.2023

Team leader

Amazon
03.2022 - 12.2022

Real estate agent

Reinwestfahlen Srl
02.2021 - 02.2022

Police officer

General police inspectorate Bacau Romania
07.2013 - 02.2021

Police Officer Degree - Police Academy

Police Academy
09.2011 - 06.2013

Cambridge English Qualification - English

international Cambridge
04.2007 -

A-Levels in History, Geography and English -

Liceul Sportiv Nadia Comaneci Onesti - Bacau,
09.2006 - 07.2010

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Bogdan Andrusca