Samuel Gonzaga Pires

• Trained new staff members on coffee-making techniques to maintain standard quality.
• Assisted in stock management, avoiding shortages during peak hours.
• Coordinated well with kitchen staff ensuring seamless service delivery.
• Managed cash transactions accurately to ensure financial integrity.
• Assessed performance of employees, providing constructive feedback when necessary.
• Ensured fast service during peak hours by efficiently managing resources.

• Delivered excellent customer experiences with personalised service approach.
• Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
• Monitored market trends closely for competitive advantage in pricing strategies,.c
• Managed store inventory to ensure adequate stock levels at all times.
• Maintained clean, hygienic workstation for enhanced café environment.
• Enhanced customer satisfaction by providing efficient, friendly service.

• Maintained clear communication channels amongst team members, fostering a positive working environment.
• Monitored project timelines closely ensuring timely completion of tasks.
• Enhanced workshop efficiency by implementing streamlined operational processes.
• Worked closely with design teams ensuring accurate translation of blueprints into finished products.

Managed Stratford store sales and customer service after initial store transfer.

• Controlled sales and maintained inventory to support customer demand.
• Resolved customer concerns and complaints to guarantee positive service experiences.
• Answered customer calls promptly and reduced on-hold wait times.
• Provided friendly customer care from arrival through departure to encourage return visits.
• Replenished store inventory regularly by monitoring stock demand trends.
• Recruited, inducted, and trained employees to build strong teams.

Started as a mechanic, then worked reception when company needs changed.

• Performed targeted troubleshooting and diagnostics to fix mechanical issues quickly.
• Handled heavy tools and equipment, including multi-purpose jacks and column lifts.
• Reduced accident risk by handling tools and chemicals carefully.
• Applied hydraulics, transmissions, and electrical knowledge to repair vehicles efficiently.