Summary
Overview
Work history
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

dadwaar omer

Blackburn,Blackburn with Darwen

Summary

Reliable Shop Manager with extensive experience delivering to sales and performance targets in fast-paced retail settings. Solution-focused with excellent communication and leadership abilities to build high-achieving teams and maintain positive, profitable customer provisions. Experienced Shop Manager with strengths in merchandising, forecasting and team development. Implements operational improvements to increase store capabilities and enhance customer provisions. Builds productive supplier relationships to negotiate profitable purchasing arrangements. Highly-motivated student seeks Shop Manager opportunity to build on leadership, planning and service experience. Organised with strong delegation abilities to recognise and achieve daily requirements. Competent individual with experience leading high-performing teams seeks Shop Manager role. Communicates and negotiates well for constructive staff, customer and supplier relations. Punctual and professional to lead by example in delivering first-class service. Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work history

Shop Manager

JAFFA
Blackburn, Blackburn with Darwen
02.2023 - 07.2023
  • Recruited sales associates based on current organisational needs, facilitating productive, profitable teams.
  • Drove teams to deliver excellent sales-floor service, meeting individual needs for first-class customer experiences.
  • Directed execution of visual merchandising techniques to drive sales and increase foot traffic.
  • Maintained exceptional store cleanliness by inspecting till and store sections.
  • Managed budgets to reduce costs and improve revenue and financial reporting standards.
  • Coached and mentored store assistants and supervisors to continually deliver against KPI targets.
  • Installed and monitored surveillance systems, curtailing shrinkage.
  • Led team members in establishing standards of first-class customer service.

Assistant Branch Head

Nationwide Building Society
Rochdale, lancashire
09.2022 - 01.2023
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
  • Performed monthly and quarterly employee performance appraisals.
  • Maintained detailed records of branch office activities.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Evaluated local market conditions and sought new opportunities for sales.
  • Collaborated with district manager to set performance standards.
  • Supervised financial reports for taxes, regulatory agencies and other financial groups relating to branch finances.

Marketing & Business Development Manager

JD Sports
Blackburn, Blackburn with Darwen
02.2021 - 07.2022
  • Developed and executed sales promotions, increasing revenue through targeted campaigns.
  • Gathered customer insight data to inform product development and marketing content.
  • Created digital and print collateral for distribution to potential clients and markets.
  • Worked within set financial constraints, keeping marketing expenses low.
  • Reviewed, edited and approved marketing assets, maintaining communication quality levels.
  • Generated and issued press releases, driving public interest in products.
  • Supported team members with content and campaign planning, boosting market coverage.
  • Collaborated with team to align and leverage tools and technologies.

Education

business diploma level 3 - business

Blackburn College ...
Blackburn
09.2021 - 06.2022

business level 2 - business and law

Blackburn College ...
Blackburn
09.2021 - 06.2022

GCSEs - MATHS,ENGLISH,SCIENCE.

Witton Park Academy
Blackburn
06.2016 - 04.2021

Skills

  • Team leadership
  • Staff recruitment and training
  • Target driven
  • Seasonal recruitment
  • EPOS Now
  • Sales training
  • Outstanding customer service
  • Inventory forecasting
  • Dispute resolution
  • Vend retail management
  • Staff scheduling
  • Commercially astute
  • Customer feedback management
  • Relationship management
  • Brand building
  • Brand recall

Languages

KURDISH
Intermediate

Timeline

Shop Manager

JAFFA
02.2023 - 07.2023

Assistant Branch Head

Nationwide Building Society
09.2022 - 01.2023

business diploma level 3 - business

Blackburn College ...
09.2021 - 06.2022

business level 2 - business and law

Blackburn College ...
09.2021 - 06.2022

Marketing & Business Development Manager

JD Sports
02.2021 - 07.2022

GCSEs - MATHS,ENGLISH,SCIENCE.

Witton Park Academy
06.2016 - 04.2021
dadwaar omer