Bruno Lucchesi
Stoke On Trent
Summary
I am a self-motivated software Administrator with the ability to offer effective and efficient to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results. Highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.
Overview
7
7
years of professional experience
Work History
European account Advisor
Bet365
Stoke-on-Trent
06.2023 - Current
- Delivered personalised service by understanding individual customer needs and preferences.
- Addressed customer service enquires quickly and accurately.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Managed complaints with calm, clear communication and problem-solving.
- Specialist in sports, bets, casinos, and e-sports.
Customer Service Administrator
Greene King
Manchester, Trafford Park
07.2022 - 06.2023
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Responded to customer requests with friendly, knowledgeable service and support.
- Enhanced customer satisfaction ratings by managing client enquires through to resolution.
- Led and supported customer support staff to achieve objectives as +1 for the team.
- Followed up on unresolved customer issues to investigate and resolve problems.
- Met customer call guidelines for service levels and handle time.
Software Administrator
Gxo logistics
Manchester, Trafford Park
10.2019 - 07.2022
- Completed reports detailing performance, costs and downtime issues.
- Evaluated latest innovations and adopted cost-effective, useful solutions.
- Monitored network performance to identify problems and target solutions in advance of major incidents.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
- Developed recommendations for overhauling and updating systems to better meet new demands.
- Followed recommended update schedule for applications to meet targets.
- Assistant manager(+1)
Warehouse Operative
Great Bear
Manchester, Eccles
04.2019 - 09.2019
- Accurately and efficiently picked and despatched products, exceeding time and accuracy targets.
- Packed food on target to always send as fast as possible to the customer.
Education
ESOL Entry 2 -
The Manchester College
Manchester06.2020
Skills
- Multilingual, Portuguese and English
- Warehouse operations
- Manual handling
- Flexible schedule
- Excel
- Customer Services
- E-mails
- Staff training
- Performance monitoring
Timeline
European account Advisor
Bet365
06.2023 - Current
Customer Service Administrator
Greene King
07.2022 - 06.2023
Software Administrator
Gxo logistics
10.2019 - 07.2022
Warehouse Operative
Great Bear
04.2019 - 09.2019
ESOL Entry 2 -
The Manchester College