Bruno Fernandes
Roehampton,Wandsworth
Summary
Motivated and personable supervisor with 2 years of experience leading high-performing teams in retail and hospitality industries. Proven ability to manage operations, driven customer satisfaction, and meet sales targets in fast-paced, client-focused environments. Passionate about property, client engagement, and building long-term relationships. Now seeking to bring my leadership, organisational, and sales skills into a dynamic estate agency role, with a strong focus on delivering exceptional service and results.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work history
Supervisor
Black Sheep
London
05.2025 - Current
- Assisted in the recruitment process for hiring quality staff members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Improved team efficiency by implementing new scheduling practices.
- Identified potential risks and mitigated them through proactive measures.
- Provided constructive feedback to staff for improved performance levels.
- Implemented company policies effectively, maintained high standards of service delivery.
- Facilitated monthly training sessions for enhanced staff performance.
Supervisor
Prezzemolo e Vitale
London
10.2024 - 05.2025
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated cross-departmental collaboration for improved workflow.
- Kept accurate records of inventory managing stock efficiently.
- Took responsibility for ordering materials and managing stock levels.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Fostered a positive work culture to boost employee morale.
- Trained new hires and set up mentoring relationships to drive team performance.
Education
Language Course Qualification - English
English Express
London 01.2022 - 12.2022
Certificate of Higher Education - IT - Computing & Business Management
StartPro
Sao Paulo, Brazil 11.2018 - 12.2020
GCSEs - 8 GCSEs, Grade A-C
E.E Rui Bloem
Sao Paulo, Brazil 01.2018 - 12.2021
Skills
- Good interpersonal communication
- Time efficient
- Attention to Detail
- Resourcefulness
- Inventory management
- Customer Service
- Orderly organisation
- Calm under pressure
- Problem-solving
- Upselling
- Speak Fluent Portuguese
- Leadership
Languages
English
Fluent
Portuguese
Native
Spanish
Upper intermediate
Timeline
Supervisor
Black Sheep
05.2025 - Current
Supervisor
Prezzemolo e Vitale
10.2024 - 05.2025
Language Course Qualification - English
English Express
01.2022 - 12.2022
Certificate of Higher Education - IT - Computing & Business Management
StartPro
11.2018 - 12.2020
GCSEs - 8 GCSEs, Grade A-C
E.E Rui Bloem
01.2018 - 12.2021
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