Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
References
Timeline
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Finlay Morton

Matlock Bath,Derbyshire

Summary

Proactive approach to work, keeps and maintains a calm demeanour and positive attitude in all situations. Demonstrates exceptional customer engagement and service levels, supported by strong interpersonal communication skills. Reliable and resourceful, with excellent time-management abilities, aiming to leverage these skills in a dynamic environment.

Offering strong interpersonal and communication skills with keen ability to engage with diverse customers. Knowledgeable about maintaining clean and organised work environment, ensuring smooth operations. Ready to use and develop customer service, multitasking, and teamwork skills.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Waiter/Barista

Parkys Eatery
Cromford, Derbyshire
02.2022 - 09.2022
  • Delivered excellent customer service through friendly and polite interaction.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Explained dish components clearly to inform customers' decisions.
  • Helped reduce waiting times by swiftly clearing tables after use.

Glass Collector and Waiter

The Fishpond
Matlock Bath, Derbyshire
09.2022 - 06.2023
  • Contributed positively to team dynamics
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Delivered excellent customer service through friendly and polite interaction.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Maintained cleanliness of bar area by prompt collection and washing of glassware.
  • Supported team members during high-volume shifts for improved efficiency.

Waiting on/ Bar Staff

New Bath Hotel
Matlock Bath, Derbyshire
09.2023 - 07.2024
  • Restocked bar efficiently during busy periods.
  • Managed customer disputes effectively, preserving the business reputation.
  • Ensured customer satisfaction by providing excellent service.
  • Liaised with kitchen staff for seamless service delivery.
  • Helped organise special events at the bar.
  • Prepared beverages, ensuring consistent quality.

Building construction labourer

Stone Build
Matlock, Derbyshire
07.2024 - 02.2025
  • Installed temporary structures like barricades and signs.
  • Cleaned construction sites daily for optimal workspace conditions.
  • Supported skilled tradespeople in complex tasks leading to improved productivity levels at work sites.
  • Loaded and unloaded construction materials, resulting in efficient site operations.
  • Followed instructions from supervisors to ensure task completion according to specifications.
  • Maintained safe working environment by adhering to health and safety regulations.

Hot Tub Installer

Heritage Hot Tubs
Chesterfield, Derbyshire
10.2024 - 03.2025
  • Resolved unexpected issues promptly, minimising project delays.
  • Customised installations according to client specifications for maximised satisfaction.
  • Followed established protocols, adhered to safety regulations at all times.
  • Reduced customer complaints with meticulous attention to detail during installations.
  • Enhanced customer confidence with professional and courteous service.

Education

GCSEs - Physics, Maths, English Literature, English Language, Biology, Chemistry, Design Technology, History

Lady Manners
Bakewell, Derbyshire
09.2017 - 06.2022

A-Levels - Maths, History & Sports Leaders

Lady Manners 6th Form
Bakewell, Derbyshire
09.2022 - 05.2024

Skills

  • Positive attitude
  • Good customer engagement
  • Calm demeanour
  • Good customer Service levels
  • Proactive approach to work
  • Good time-management and reliable
  • Good interpersonal communication
  • Resourcefulness

Accomplishments

Bronze Duke of Edinburgh award

Certification

Full Clean driving license

References

References available upon request.

Timeline

Hot Tub Installer

Heritage Hot Tubs
10.2024 - 03.2025

Building construction labourer

Stone Build
07.2024 - 02.2025

Waiting on/ Bar Staff

New Bath Hotel
09.2023 - 07.2024

Glass Collector and Waiter

The Fishpond
09.2022 - 06.2023

A-Levels - Maths, History & Sports Leaders

Lady Manners 6th Form
09.2022 - 05.2024

Waiter/Barista

Parkys Eatery
02.2022 - 09.2022

GCSEs - Physics, Maths, English Literature, English Language, Biology, Chemistry, Design Technology, History

Lady Manners
09.2017 - 06.2022
Finlay Morton