BRUNA ROLO
Summary
With over 7 years of experience in customer service, dedicated professional with expertise in Microsoft suite, and a keen attention to detail. Proven ability to lead teams effectively and foster teamwork, demonstrating strong leadership skills. Quick learner committed to continuous improvement and achieving career goals in a dynamic work environment.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Administrator/Receptionist
Eddy Coyle Optometrists
08.2024 - Current
- Maintained professionalism whilst dealing with sensitive information, resulting in increased trust from clients.
- Streamlined office workflow by managing and distributing information within the office.
- Organised meetings to ensure clear communication between various departments.
- Facilitated client satisfaction through professional handling of complaints and feedback.
- Registered new patients, ensuring information such as Name, Address, GP Surgery, email address are accurate at the time of booking.
- Handled payments securely.
- Processed NHS paperwork (any GOS necessary and referrals).
Dispensing Consultant
Specsavers Opticians
04.2022 - 07.2024
- Varied administrative tasks include processing NHS paperwork, monitoring emails and compiling reports.
- Transferring calls efficiently.
- Responding to customer enquiries.
- Ensuring customer details are captured accurately when booking appointments.
- Verifying online appointment bookings.
- Listening to patients, and giving good clear advice, explaining suitable products & offers whilst understanding NHS procedures & applying our own high standards.
- Dispensing of lenses (single vision / bi-focal & varifocal).
- Carrying out pre-screening examinations & working alongside the wider team in day-to-day running of clinics.
- Take measurements and support patients with collections, ensuring fit, comfort & accuracy of frames are checked thoroughly.
- Always maintain delivery of excellent customer service, playing a valuable part of a customer journey & successful retail team.
Multiskilled Operative
Sodexo
04.2020 - 04.2022
- Engaged in continuous learning opportunities to increase skills set.
- Demonstrated commitment to team goals by sharing expertise and resources.
- Delivered efficient service by performing multiple roles as required.
- Conducted health and safety checks, minimised workplace hazards.
- Strictly followed company safety regulations, eliminating workplace accidents and incidents.
- Prevented site disruptions by conducting daily tool and equipment checks.
Team Leader
Sodexo
03.2019 - 04.2020
- Introduced innovative solutions which maximised output without compromising quality.
- Developed strategies for improved performance level across the team.
- Increased team cohesion by implementing regular feedback sessions.
- Led project coordination, resulting in timely delivery.
- Created a welcoming atmosphere at the venue, enhancing overall guest experience,.
- Oversaw all aspects of event planning, leading to successful functions.
- Organised and oversaw events to ensure seamless execution.
- Encouraged open communication, fostering a positive work culture.
- Reduced staff turnover with an effective motivation strategy.
Education
Bachelor of Arts - Tourism and Hospitality Management
Coventry University
Coventry 11.2019 - 06.2022
Skills
- Microsoft suite expertise
- Exceptional customer service
- Attention to details
- Team Leader
- Teamwork
- Quick learner
Affiliations
- Avid reader
- Coding
Languages
Portuguese
Native
English
Fluent
Spanish
Intermediate
Timeline
Administrator/Receptionist
Eddy Coyle Optometrists
08.2024 - Current
Dispensing Consultant
Specsavers Opticians
04.2022 - 07.2024
Multiskilled Operative
Sodexo
04.2020 - 04.2022
Bachelor of Arts - Tourism and Hospitality Management
Coventry University
11.2019 - 06.2022
Team Leader
Sodexo
03.2019 - 04.2020
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