Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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BRUCE SPENCER

BRUCE SPENCER

Ilkley,West Yorkshire

Summary

Seasoned Railway Station Manager with a passion for enhancing customer experience and operational efficiency. Spearheaded initiatives that reduced wait times and improved passenger satisfaction. Built cohesive teams that consistently delivered high standards of safety and service.

IT proficient and demonstrates strong skills in conflict resolution.

A proven track record in team leadership and health and safety compliance (COSHH), ensuring high levels of customer service. Holds a First Aid certification, enhancing operational efficiency and safety standards.


Overview

24
24
years of professional experience

Work History

Railway station manager

Northern Trains Limited
Ilkley
06.2006 - Current
  • Implemented safety protocols, ensuring a safe environment for passengers and staff.
  • Maintained station cleanliness for improved passenger experience.
  • Improved customer satisfaction with efficient ticketing and information services.
  • Enhanced passenger flow by effective crowd management during peak hours.
  • Adhered to punctuality standards, minimising delays in train schedules.
  • Dealt with customer complaints promptly to uphold service standards.
  • Coordinated with maintenance teams for timely repairs of facilities and tracks.
  • Liaised with police authorities to ensure security within the station premises.

Radio operator

British Army, Royal Signals
06.2001 - 03.2006
  • Checked transmission signals for clear broadcasting.
  • Maintained regular contact with mobile units to update them on incidents or emergencies.
  • Fixed minor technical faults promptly, maintained uninterrupted service delivery.
  • Set up antennas and mobile communication to enhance radio coverage across the battlefield.
  • Adhered strictly to health and safety regulations when installing or repairing equipment, protected staff from potential hazards effectively.
  • Coordinated with the engineering team to resolve complex technical issues quickly.
  • Conducted radio tests before broadcasting to ensure optimal equipment performance.
  • Handled high-pressure situations calmly whilst coordinating rescue efforts during emergencies, contributed significantly towards successful outcomes.

Education

GCSEs - Grades- Mathematics (C), Science (C), English (C), Information Technology (C), Design Technology (A)

Dixons City Technology College
Bradford
04.2001 -

Skills

  • IT Proficiency
  • Equipment Maintenance
  • Risk Assessments
  • First Aid certification
  • Conflict Resolution
  • Logical reasoning
  • Logistics coordination
  • Team Leadership
  • Health and Safety Compliance (COSHH)
  • Inventory control- stock
  • High level of customer service
  • Ability to work flexible shift patterns
  • Adaptable for on call duties during weekends




Accomplishments

NVQ (Level 3) Telecommunications.

Timeline

Railway station manager

Northern Trains Limited
06.2006 - Current

Radio operator

British Army, Royal Signals
06.2001 - 03.2006

GCSEs - Grades- Mathematics (C), Science (C), English (C), Information Technology (C), Design Technology (A)

Dixons City Technology College
04.2001 -

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BRUCE SPENCER