Brooke Kitchener

I volunteered here during the week days after studying at school and weekends, my duties included making customers feel welcome on arrival, making hot and cold drinks, cleaning and supporting the other hairdressers when they had clients to make the experience a joyful one, I would often shop locally as and when it was needed, for example if we ever ran out of tea or coffee I would happily go and get what was needed, I would take telephone bookings and help support when ordering new products.

please see below some of the other procedures I followed that allowed me to be successful in my role:

• Maintained impeccable salon cleanliness.
• Supported the salon girls in assessing customer requirements, providing helpful advice and assistance.
• Promoted offers and promotions, aiding increased salon profits.
• Adhered to safe working practices at all times in line with salon guidelines.

• Maintained impeccably high standards store presentation and hygiene through clean
• Updated product labelling and pricing to reflect discounts and offers.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Documented stock count and operations to track usage and procurement.
• Operated cash registers with accuracy and processed cash and card transactions.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Completed opening and closing duties in line with established schedule.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Maintained impeccably high standards store presentation and hygiene through cleaning.
• Delivered personalised customer service with a smile to promote return custom.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.