Brooke Kent
Strathaven,Lanarkshire
Summary
Creative, energetic professional with keen eye for style and dedication to client satisfaction and a passion for hairdressing. Focused on building loyal client base by transforming client visions into stunning reality.
Possesses strong communication and creative problem-solving skills, enabling excellent client consultations and innovative hair styling.
Committed to enhancing client confidence and contributing to positive salon environment. Advanced colouring techniques , consistently enhancing client satisfaction and salon reputation. Instrumental in training junior stylists and boosting overall team performance, contributing to vibrant and successful salon environment.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Senior hair stylist
Sorbie Hayes
Strathaven, Lanarkshire
08.2016 - Current
- Enhanced client satisfaction through personalised styling consultations, developed long standing client relationships, increasing repeat and referral business
- Advised clients on aftercare products to maximise style and colour longevity.
- Improved overall salon efficiency with meticulous organisation of work station and tools.
- Managed appointments for ??? clients using ???.
- Offered highly skilled cut, colour and extension services to ???+ daily customers.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Promoted and sold additional services and products, increasing salon revenue.
- Demonstrated advanced knowledge of the latest hair trends, resulting in high customer retention rates.
- Maintained salon cleanliness, adhering to health and safety regulations to ensure a welcoming, safe and professional environment for clients.
- Experienced in advanced colouring techniques for stunning visual results that exceeded client expectations.
- Created relaxing atmosphere through excellent customer service skills; improved overall client experience.
- Supervised staff performance in absence of management, maintaining faultless salon services.
- Mentored junior members of the team, fostering a culture of continuous learning and improvement within the salon.
- Performed regular stock checks for timely replenishment of salon supplies, preventing disruption of service provision.
- Experienced in creative updos for special events, weddings etc earning commendations from satisfied clients.
- Sanitised tools and equipment to maintain hygiene and safety protocols.
- Supported reception team efficiency by taking phone calls, inputting appointments and collecting payments.
- Updated customer files with colour notes, preferences and services delivered.
- Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.
Hairdressing Junior
Reflections
Strathaven, South Lanarkshire
04.2014 - 07.2016
- Handled cash transactions at the end of appointments, maintaining accurate records.
- Scheduled follow-up appointments as requested by clients, resulting in repeat business.
- Coordinated appointments efficiently to ensure minimal waiting times for clients.
- Greeted all customers warmly upon arrival, promoting a friendly atmosphere.
- Helped maintain stock levels of salon products for smooth operation of the salon.
- Swept and cleaned salon floors daily, fostering a clean environment.
- Assisted senior stylists for increased efficiency in the salon.
- Supported delivery of cuts, colours and blow-outs.
- Washed, conditioned, blow-dried clients' hair, ensuring their comfort and relaxation.
- Kept up-to-date with latest hair trends, incorporating them into work where appropriate.
Education
SVQ Level 5 - Hairdressing
Scottish Qualifications Authority
Scotland 08.2018 - 11.2022
SVQ Level 4 - Personal Finance Award
Scottish Qualifications Authority
Scotland 06.2017 - 06.2018
SCQ in Hairdressing SCQF Level 6 - Hairdressing
Scottish Qualifications Authority
Scotland 01.2020 - 05.2022
Skills
- Positive attitude under pressure
- Time management expertise
- Advanced hair cutting
- Use of salon software
- Mentoring junior stylists
- Fashion awareness
- Customer satisfaction driven
- Bridal hairstyling
- Balayage technique
- Hair consultation expertise
- Styling intuition
- Creative vision for styles
- Discretion and confidentiality
Timeline
SCQ in Hairdressing SCQF Level 6 - Hairdressing
Scottish Qualifications Authority
01.2020 - 05.2022
SVQ Level 5 - Hairdressing
Scottish Qualifications Authority
08.2018 - 11.2022
SVQ Level 4 - Personal Finance Award
Scottish Qualifications Authority
06.2017 - 06.2018
Senior hair stylist
Sorbie Hayes
08.2016 - Current
Hairdressing Junior
Reflections
04.2014 - 07.2016
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