Brooke Anderson
Glasgow,Lanark
Summary
Experienced hospitality professional with a strong focus on health and hygiene regulations, alcohol service regulations, and food safety knowledge. Demonstrates resilience in high-pressure situations and excels in quick service restaurant environments through precise order taking and clear communication. Adept at understanding diversities and dietary restrictions, ensuring exceptional customer service while efficiently upselling products. Career goal includes advancing expertise in spirits, wine, and food service to enhance guest experiences.
Experienced in hospitality and retail, with focus on providing top-notch customer service. Capable of enhancing guest experiences, ensuring satisfaction and fostering repeat business; this achieved through honed skills in communication, multitasking and problem-solving. Takes pride in contributing to team success through hard work, attention to detail and organised nature.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Serving assistant
TGI Fridays
Glasgow, North Lanarkshire
12.2023 - Current
- Ensured food safety standards with proper handling, storage of food items.
- Demonstrated professional behaviour whilst dealing with difficult customers.
- Responded quickly to customer queries, enhancing dining experience.
- Remained calm under pressure during peak times, ensuring efficient service delivery.
- Facilitated smooth restaurant operations by promptly clearing tables after use.
- Set up tables efficiently, resulting in improved customer experience.
- Displayed extensive knowledge of menu items, leading to increased customer satisfaction.
- Delivered outstanding service, attentively listening to customers' needs.
- Checked accuracy of orders before serving them to guests for error-free mealtime experience.
- Enhanced customer satisfaction by providing efficient and courteous service.
- Upselling up to 10% of orders a day
Crew trainer
McDonald's
Glasgow, North Lanarkshire
11.2022 - 11.2023
- Created an inclusive workplace culture through diversity awareness education across all teams.
- Fostered work ethics in trainees, leading to greater responsibility among crew members.
- Implemented new staff orientation programme for quicker integration into team.
- Ensured adherence to company standards with meticulous instruction.
- Maintained health and safety regulations with regular training updates to crew.
- Boosted morale within team via motivational speaking at routine briefings.
- Improved operational efficiency by conducting targeted problem-solving workshops for crew.
- Achieved high employee commitment through supportive mentoring practices.
- Maintained current knowledge of company standards up-to-date food safety regulations.
- Reinforced hygiene and food safety procedures.
- Provided one-on-one coaching to employees needing improvement in performance.
- Upselling at least 10% of orders
Education
Scottish Qualifications Certificate - Public service
City of Glasgow College
Glasgow 08.2024 - 06.2025
Scottish Qualifications Certificate - English, Drama, History, Criminology, Administrative
Bannerman High School
Glasgow 08.2022 - 06.2024
Skills
- Health and hygiene regulations
- Alcohol service regulations
- Tables clearing efficiency
- Sense of urgency
- Beverage serving techniques
- Understanding diversities
- Resilience in high-pressure situations
- Knowledge of dietary restrictions
- Product upselling
- Table setting
- Quick service restaurant
- Food safety knowledge
- Full hands in, full hands out service
- Spirits, wine and food service
- Clear communication
- Precise order taking
Affiliations
- Sewing
- Reading
- DIY
Timeline
Scottish Qualifications Certificate - Public service
City of Glasgow College
08.2024 - 06.2025
Serving assistant
TGI Fridays
12.2023 - Current
Crew trainer
McDonald's
11.2022 - 11.2023
Scottish Qualifications Certificate - English, Drama, History, Criminology, Administrative
Bannerman High School
08.2022 - 06.2024
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