Grace Martin
Barry,Vale of Glamorgan
Summary
Driven and a hard worker with a background in customer-orientated work and fast-paced environments across the service industry. Skilled and confident in customer interaction and prepared to learn on the job and work in a team. I'm eager to deliver high-quality customer service and take on challenging work.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Serving Assistant
Marco's Cafe
Barry, Vale of Glamorgan
02.2023 - 02.2023
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with varying questions using product knowledge and service expertise.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Volunteer Care Assistant
Golau Caredig
Barry, Vale of Glamorgan
04.2021 - 08.2022
- Maintained high levels of resident satisfaction by providing personalised care that consistently met individual needs.
- Helped several individuals with day-to-day activities.
- Used outstanding communication and interpersonal skills to build positive relationships with residents.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Delivered high-quality care to clients with disabilities.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Delivered personal care focused on individual needs.
Education
GCSEs - Mandatory subjects as well as sociology, religious studies and art and textiles
Ysgol Gymraeg Bro Morgannwg
Barry 09.2021 - 05.2023
Skills
- Highly responsible and reliable
- Efficient under pressure
- Exemplary customer service
- Money handling
- Outgoing and enthusiastic
- Superb time management
- Organisation skills
- Confident communicator
- Charismatic and self-motivated
Languages
Welsh
Fluent
Timeline
Serving Assistant
Marco's Cafe
02.2023 - 02.2023
GCSEs - Mandatory subjects as well as sociology, religious studies and art and textiles
Ysgol Gymraeg Bro Morgannwg
09.2021 - 05.2023
Volunteer Care Assistant
Golau Caredig
04.2021 - 08.2022
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