BROGAN-MAI DAVIES
Coventry
Summary
A professional, friendly and highly organised individual with experience delivering excellent customer service in a fast-paced retail environment. Skilled at communicating with people from all backgrounds, handling enquiries, maintaining accurate records and managing multiple tasks efficiently. Reliable, approachable and confident working independently or as part of a team, with excellent attention to detail and a positive attitude. Currently seeking an Administration Assistant or Receptionist role where I can utilise my communication, organisational and customer service skills while continuing to develop my career within a professional office environment.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Farmfoods
06.2024 - Current
- Deliver friendly, professional customer service.
- Handle customer enquiries confidently.
- Process cash and card payments accurately.
- Receive and process stock deliveries.
- Assist with stock takes.
- Prioritise multiple tasks in a busy environment.
- Work collaboratively with colleagues.
- Built strong communication and customer service skills.
- Trusted to handle cash and maintain accurate records.
- Demonstrated reliability and professionalism.
- Developed excellent organisational skills.
Education
GCSE Mathematics - Predicted Grade 5
08.2026
Level 3 National Diploma - Business
Level 3 National Certificate - Business
GCSE English Language - Grade 5
GCSE English Literature - Grade 4
GCSE Mathematics - Grade 3
Level 2 Health & Social Care - Pass
Level 2 Enterprise & Marketing - Pass
Skills
- Reception & Front Desk
- Customer Service
- Telephone Handling
- Email & Diary Management
- Data Entry
- Record Keeping
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel (Basic)
- Organisation
- Time Management
- Attention to Detail
- Teamwork
- Problem Solving
Accomplishments
- Built strong communication and customer service skills.
- Trusted to handle cash and maintain accurate records.
- Demonstrated reliability and professionalism.
- Developed excellent organisational skills.
Hobbies and Interests
I enjoy waterskiing and other water sports, where I have competed in organised events. These experiences have strengthened my discipline, resilience, confidence and teamwork.
Timeline
Retail Assistant
Farmfoods
06.2024 - Current