Asma Akhtar
Birmingham
Summary
Detail-oriented and organized administrative professional with expertise in office operations, appointment scheduling, and diary management. Experienced in workflow coordination, record keeping, filing, and handling confidential information. Strong customer service and communication skills, with proven ability to multitask and manage time effectively in fast-paced environments. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Teams, Zoom, OneDrive, SharePoint, Google Drive, email systems, online calendars, POS systems, and data entry. Committed to supporting teams efficiently and ensuring smooth office administration.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Care & Support Assistant – Healthcare Setting
IHI Care Services Ltd
Birmingham
07.2025 - Current
- Supported service users, visitors and families in a professional and respectful manner
- Maintained accurate daily records and updated information using computer systems
- Communicated with nurses, managers and healthcare staff regarding appointments, needs and concerns
- Assisted with organising schedules, visits and care activities
- Followed confidentiality, GDPR, safeguarding and health & safety procedures at all times
- Handled enquiries in person and by telephone in a calm and friendly manner
- Reported issues and completed written and electronic documentation
Security Receptionist(Occasional / On-off shifts)
Titan Facilities
Birmingham
12.2025 - Current
- Welcomed and registered visitors professionally, issuing access passes and maintaining accurate visitor logs
- Monitored vehicle and personnel movement, ensuring safe and orderly operations
- Conducted routine patrols and inspections to maintain security and compliance standards
- Assisted with administrative duties, including record keeping, filing, and maintaining reception areas
- Communicated effectively with staff, contractors, and visitors to ensure smooth daily operations
Trading Assistant – Customer Service & Operations
Sainsbury's
Sutton Coldfield, Birmingham
01.2025 - 07.2025
- Managed daily stock operations, including restocking shelves, monitoring expiry dates, and coordinating removal of unsellable or charity-donated items
- Processed transactions, refunds, and reconciliations accurately using company computer systems
- Maintained accurate records of stock levels, sales, and operational adjustments
- Supported store operations by organising workflow, assisting supervisors, and ensuring smooth daily routines
- Communicated professionally with customers, colleagues, and management to resolve enquiries efficiently
- Followed company policies, health & safety procedures, and data protection standards
Online picking retail assistant (Seasonal)
Sainsbury's
Leeds
11.2024 - 01.2025
- Picked and prepared customer orders accurately, ensuring all items matched order specifications
- Checked product expiry dates and quality, restocking or removing items as required
- Maintained accurate records of orders, stock levels, and operational adjustments using internal systems
- Coordinated with store and warehouse staff to ensure smooth order fulfilment
- Handled customer enquiries professionally in person and via phone when needed
- Followed company procedures for health & safety, quality control, and data protection
Front of House & Customer Service Assistant
Legends Dessert and Burger Bar
Bradford
09.2024 - 11.2024
- Provided professional customer service to guests in person and over the phone, handling enquiries and requests efficiently
- Took and processed orders accurately, ensuring attention to detail and smooth operations
- Managed dining area, including table preparation and maintaining organisation for optimal customer experience
- Independently oversaw the dessert section, ensuring quality control, stock management, and timely service
- Coordinated with kitchen and service staff to streamline workflow and meet customer expectations
- Maintained records of orders, stock levels, and service issues
- Demonstrated multitasking, organisation, and problem-solving skills in a fast-paced environment
School Office Administrator
Shaheen Public School
Hafizabad/ Pakistan
03.2021 - 08.2024
- Provided comprehensive administrative support to the Head Teacher and teaching staff, managing schedules, appointments, and correspondence
- Maintained accurate student records, attendance data, and confidential documents in line with school policies
- Handled phone and email enquiries professionally, liaising with parents, staff, and external agencies
- Prepared letters, reports, and documentation for internal and external use
- Coordinated school office operations, including filing, record keeping, and organizing meetings
- Ensured compliance with data protection and confidentiality requirements at all times
Hospital Receptionist
Saqib Bashir General Hospital Hafizabad
Hafizabad, Pakistan
04.2019 - 02.2021
- Greeted patients and visitors professionally, providing guidance and support as needed
- Managed appointment bookings and schedules accurately using hospital computer systems
- Handled incoming calls and emails, responding to enquiries and liaising with medical staff
- Maintained and updated confidential patient records and documentation
- Assisted with administrative tasks including filing, document preparation, and office organisation
- Coordinated daily reception operations to ensure smooth workflow and efficient patient service
Education
Master of Arts - Education Teaching and Learning
University of Huddersfield
Huddersfield 09.2024 - 10.2025
Bachelor of Arts - Education Elementary
Virtual University
Pakistan 06.2021 - 02.2024
Foundation Degree in Arts - Humanities
University of Punjab
Pakistan 01.2019 - 12.2020
Skills
- Reception & Front Desk
- Appointment Scheduling & Diary Management
- Record Keeping & Filing
- Office Organisation & Workflow Coordination
- Customer Service & Communication
- Time Management & Multitasking
- Attention to Detail
- Teamwork & Collaboration
- Handling Confidential Information
- Microsoft Word, Excel, Outlook, PowerPoint
- Microsoft Teams / Zoom
- OneDrive / SharePoint / Google Drive
- Email & Online Calendars
- POS & Booking Systems
- Data Entry / Record Management
Languages
English
Fluent
Urdu
Native
Hindi
Native
Punjabi
Native
Arabic
Beginner
Affiliations
- Volunteering
- Reading and personal development
- Cooking
Timeline
Security Receptionist(Occasional / On-off shifts)
Titan Facilities
12.2025 - Current
Care & Support Assistant – Healthcare Setting
IHI Care Services Ltd
07.2025 - Current
Trading Assistant – Customer Service & Operations
Sainsbury's
01.2025 - 07.2025
Online picking retail assistant (Seasonal)
Sainsbury's
11.2024 - 01.2025
Front of House & Customer Service Assistant
Legends Dessert and Burger Bar
09.2024 - 11.2024
Master of Arts - Education Teaching and Learning
University of Huddersfield
09.2024 - 10.2025
Bachelor of Arts - Education Elementary
Virtual University
06.2021 - 02.2024
School Office Administrator
Shaheen Public School
03.2021 - 08.2024
Hospital Receptionist
Saqib Bashir General Hospital Hafizabad
04.2019 - 02.2021
Foundation Degree in Arts - Humanities
University of Punjab
01.2019 - 12.2020