Education Mental Health Practitioner with a proven track record of high productivity and efficiency. Expertise in cognitive behavioral therapy, crisis intervention, and patient assessment. Strong communication and problem-solving skills to enhance patient care and support recovery processes. I have in-depth background knowledge and experience within the policing field, and I am passionate about safeguarding young people, as well as supporting victims and witnesses of crime.
Overview
14
14
years of professional experience
Work History
Education Mental Health Practitioner
NHS
Gloucester, Gloucestershire
01.2023 - Current
Assisted young people in developing coping strategies for mental health challenges they face through low-intensity CBT interventions.
Conducted initial assessments to gather client information, needs, goals and suitability for CBT. Including assessing risk and creating a contingency plan if the risk escalates.
Supported therapeutic sessions through active listening and empathetic responses.
Collaborated with multidisciplinary teams, signposted, and referred to ensure young people and families are receiving suitable support that is going to help with their mental health.
Educated clients about mental health resources and community services available.
Documented client progress and observations in electronic health records systems.
Participated in training sessions to enhance knowledge of mental health practices.
Maintained confidentiality and ethical standards in all client interactions.
Gauged and documented patient responses to interventions and treatments, and changed and adapted them if needed.
Worked with a diverse range of children, including those with SEND, and adapted my work to help benefit them.
Facilitated psycho-educational classes, assemblies, and training designed to help young people, families, and school staff manage and help prevent mental health issues from escalating.
Actively participated in continuing education activities to remain current on evidence-based practices.
Participated in multidisciplinary team meetings to coordinate care and ensure continuity of services such as Team around the child meetings and my plan meetings.
Police Staff Investigator
Gloucestershire Police
01.2019 - 01.2023
I conducted thorough investigations within the local investigation team, the child missing and criminal exploitation team, and custody.
Managing and assessing risk, prioritizing a high caseload, and meeting strict deadlines under high pressure.
This involved creating an investigation plan from the offset, managing victims expectations and support, following proportionate enquiries such as obtaining witness statements, CCTV opportunities and carrying out a disclosure and interview with the offender and solicitor. I then compiled this into a case file report, which had to be put before the Crown Prosecution Service to make a charging decision on the case.
Prepared detailed reports for civil court proceedings, too, in order to protect children.
Trained in 'achieving best evidence' to interview both victims and witnesses who were vulnerable.
I attended training sessions to stay current on new investigative trends and technologies, and I became a trainer for my team on digital forensics.
Trained junior investigators on investigative techniques and best practices.
Coordinated with forensic teams to secure physical evidence from crime scenes.
Ran background checks of individuals to obtain data on character, financial status and personal history. Involving analyzing intelligence and submitting my own intelligence.
Attended strategy meetings to help protect young people and create a plan within a multi-agency setting.
Trained in weighing, identifying drugs, and creating reports on this.
Searched premises and creating an operation to seize any evidence needed, and to support officers in making arrests where needed.
Caseworker
Gloucestershire Police
09.2018 - 01.2019
This job was similar with my previous role.
I was allocated cases to manage and organise, along with organising urgent requests that needed to be submitted by officers.
I was also working within the traffic department, which often meant speaking with the public and sending letters regarding court dates.
Caseworker
West Mercia Police
07.2018 - 09.2018
Within this job role I put case files ready together to be put before the courts.
This meant communicating with officers about the case file and organising the files and the content within for a court readable format.
Receptionist
Land Rover
Churchdown
06.2018 - 07.2018
This job involved being front of desk conducting administration duties such as booking appointments in with customers, answering telephone calls and giving advice over the phone regarding vehicle processes.
At the time Land Rover were undergoing changes and being taken over therefore much of my role was letting customers know about this and often clarifying the new change with challenging and worried customers.
Customer Advisor
Capita Insurance Services
10.2016 - 12.2016
Customer advisor over the telephone to update, manage, solve issues and cancel customer’s accounts using a range of systems,; Word Office, email and sending out appropriate documents to customers.
Working within specific time requirements, within a team and independently.
Administration Assistant
Kate & Toms
09.2016 - 10.2016
Organise bookings and files into date and time order.
Communicating over the phone to update information on the companies website.
Prioritising job roles for team members and responding to feedback and issues with customers over the phone and on social media i.e. trip advisor.
Coffee Assistant
Gloucester Services
07.2015 - 09.2016
Serving customers at a fast pace within a team, completing various job roles and resolving any customer complaints in the best possible way.
Waitress
Compass Group
06.2014 - 01.2016
Waitressing in hospitality boxes inside the stadium single handily to ensure smooth running of events.
Food & Beverage Assistant
Hatton Court Hotel
06.2014 - 01.2015
Carrying out various roles within the team, with a customer focus, approachable manner, resolving issues when needed, organising anything that can be put in place for a comfortable stay.
Food Preparation
Ruddies Fish and Chip shop
07.2013 - 09.2013
Preparing food, working in a busy environment, serving customers quickly, and general organisation.
Sales Assistant
Warren James Jewellers
02.2012 - 09.2013
Advising customers on products, resolving complaints, using in house systems, stock taking, working as a team and independently to meet weekly targets.
Sales Assistant
Peacocks
Gloucester
11.2011 - 01.2012
Serving customers, advising in changing rooms, greeting customers and replenishing stock.
Waitress
Greyhound Pub
Longlevens
09.2011 - 11.2011
Serving customers, helping in various roles when needed in busy environment, communicating with both customers and staff to resolve issues.
Education
Postgraduate Diploma - Mental Health Practice in Education Settings
Exeter University
Exeter
02-2024
PIP Level 1 accreditation - Conducting serious and complex investigations
01.2020
Initial Police staff Investigator Learning and development programme -
01.2019
1st Class Honours - Social Science
Cardiff University
06.2016
A Level’s - Sociology, Art, Psychology, English Literature (AS level), EPQ (Option qualification on Domestic Abuse)
Ribston Hall High School
06.2013
GCSE’s - Art, English Language & Literature, Spanish, Maths, Dance, ICT, Science Core & Additional
Barnwood Park High School
06.2011
Skills
Client assessment
Risk management
Cognitive behavioral therapy
Therapeutic communication
Confidentiality standards
Emotional intelligence
Time management
Mental health assessments
Patient support
Volunteer Experience
BGSW Rehabilitation Company, 07/01/16 - 01/31/17, Training as Probation service volunteer in how to prevent offenders from reoffending through employment, social connections, education, financial planning and housing.
Victim Support, 11/01/15 - 01/31/17, Communicating over the phone with victims to organise meetings and arrangements to be put in place to resolve problems and give best possible support. Advising, supporting and listening to ensure the victim feels safe, learning how to build a rapport with a variety of people with different needs.
Cardiff Prison (PACT), 09/01/13 - 12/31/15, Working within the prison environment, supporting families of prisoners, providing family experiences, ensuring children’s experiences are enjoyable.
Guidepost, 06/01/14, Helping with children with disabilities and Autism. Supporting parents and providing them with respite, organising different events and activities.
Expedition to Romania, 05/01/10, Biggest achievement was completing a 3-day mountain trek, volunteering within a hospice and carrying out a building project for the homeless. Worked in a team to achieve targets, overcoming fears and working independently in assigned roles e.g. navigator and leader.
Personal Information
Hobbies: A member of the dance society for 3 years, alongside an interest in fitness, boxing, wild swimming, netball, volunteering and travelling. These have all built my confidence in speaking to people from different cultures and backgrounds and helped me learn how to prioritise and manage my time.
Date of Birth: 11/07/95
Accomplishments
Body confidence training with young people
Trauma focused CBT for all ages - 3 day course with APT
Buddy and mentor for new colleagues
Safeguarding champion
References
References available upon request.
Timeline
Education Mental Health Practitioner
NHS
01.2023 - Current
Police Staff Investigator
Gloucestershire Police
01.2019 - 01.2023
Caseworker
Gloucestershire Police
09.2018 - 01.2019
Caseworker
West Mercia Police
07.2018 - 09.2018
Receptionist
Land Rover
06.2018 - 07.2018
Customer Advisor
Capita Insurance Services
10.2016 - 12.2016
Administration Assistant
Kate & Toms
09.2016 - 10.2016
Coffee Assistant
Gloucester Services
07.2015 - 09.2016
Waitress
Compass Group
06.2014 - 01.2016
Food & Beverage Assistant
Hatton Court Hotel
06.2014 - 01.2015
Food Preparation
Ruddies Fish and Chip shop
07.2013 - 09.2013
Sales Assistant
Warren James Jewellers
02.2012 - 09.2013
Sales Assistant
Peacocks
11.2011 - 01.2012
Waitress
Greyhound Pub
09.2011 - 11.2011
Postgraduate Diploma - Mental Health Practice in Education Settings
Exeter University
PIP Level 1 accreditation - Conducting serious and complex investigations
Initial Police staff Investigator Learning and development programme -
1st Class Honours - Social Science
Cardiff University
A Level’s - Sociology, Art, Psychology, English Literature (AS level), EPQ (Option qualification on Domestic Abuse)
Ribston Hall High School
GCSE’s - Art, English Language & Literature, Spanish, Maths, Dance, ICT, Science Core & Additional
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