Brittany Eldred
Bedford,Other
Summary
Sales professional with 7 years of experience in business development, sales support, and senior management. Implement sales processes that improve KPI performance using pipeline tracking and reporting. Manage key accounts and customer relationships to protect margins and grow revenue through business models and account reviews.
Overview
1
1
Certification
9
9
years of professional experience
Work History
National Business Development Manager
Joint it
, South East London
10.2025 - Current
- Expanded customer base by prospecting new relationships in a challenging market.Raised merchant satisfaction by delivering timely after-sales visits and support.
- Expanded customer base by prospecting new relationships in a challenging market.
Raised merchant satisfaction by delivering timely after-sales visits and support. - Strengthened commercial terms through structured reviews of account plans, rebates, and proposals, aligning solutions with business models and product range.
- Identified issues, analysed information, and implemented solutions to enhance account performance.
- Developed strategic business plans to enhance overall operations.
Area Sales Manager
Bostik Limited
South East London, Greater London
03.2024 - Current
- Developed strategies to acquire new business through targeted outreach and relationship-building. through cold calling and active prospecting.
- Built relationships with 400 key and lapsed accounts, enhancing sales opportunities.
- Planned account strategies and coordinated promotional activities to achieve customer targets.
- Created account plans and promotions to guide customers towards achieving their targets.
- Review rebate proposals and manage margin controls to protect profitability.
- Assess rebates, proposals, and margins to support informed commercial decisions.
- Train branch staff and run merchandising, trade day events, and functions.
- Meet regional directors to discuss business models and upcoming tenders.
Business Administrator
Greenbrook electrical
Harlow
05.2023 - 03.2024
- Contacted prospective clients to identify and explore business opportunities, contributing to pipeline expansion.
- Reviewed business opportunities, ensuring proactive follow-up for each account to maximise potential.
- Managed 1000 accounts, driving yearly growth alongside leaner spenders.
- Increased stock uptake from lower spenders across additional product lines, enhancing overall account value.
- Set up POA arrangements to support ongoing account activity.
- Processed special pricing by raising and completing purchase orders accurately.
- Scheduled meetings and trade mornings to keep trade relationships progressing.
Customer Service Senior/account manager
ITS
Harlow
03.2021 - 08.2023
- Managed team of 8, delegating tasks and responsibilities to achieve KPIs while reviewing calls and providing training on customer service and complaint handling.
- Facilitated order-taking procedures to enhance customer service expectations and supported key account customers with daily service needs.
- Administered specific accounts to streamline order processing and client relations. and processing purchase orders to keep orders moving.
- Handling complaints and queries while processing customer emails promptly.
- Resolving customer information issues and complaints to restore confidence.
- Conducting customer service surveys to gather feedback and resolve issues.
- Assisting customers with warm, professional support to maintain service standards.
- Informing key accounts about new products and upcoming service updates.
- Providing policy and service information to guide customer decisions.
- Answering calls from clients and customers to manage requests and queries.
- Answering general questions to deliver clear guidance and product information.
- Performing data entry for customer information, orders, and shipment records.
- Responding to claim enquiries and coordinating next steps with customers.
- Supervised inventory management processes to ensure product availability, supporting timely order fulfilment.
- Managed online order fulfilment and ensured secure handling of credit card transactions. and credit card transactions with accurate checks.
- Creating credit card applications while collecting required details.
- Liaising with suppliers to confirm product availability and delivery timelines.
- Tracking and maintaining inventory to support order fulfilment.
Business Development Manager
MTR Group limited
Harlow
09.2017 - 08.2019
- Developed business plans to establish revenue and growth.
- Closed long-term agreements through skilful negotiation.
- Sold products to major companies, fostering strong customer relationships. Managed client accounts, ensuring high levels of satisfaction and client retention. Processed and dispatched invoices, facilitating timely payments from clients.
- Created short-term and long-term goals for business team to achieve objectives.
Education
Health and social care level 3 - health
HRC
Cheshunt, HRT07-2015
NvQ3 - Health and Social Care
HRC
Cheshunt, HRTSkills
- B2B sales
- Client account management
- Sales operations
- Sales forecasting
- Revenue growth
- Margin control
- Business strategy reviews
- Strategic account planning
- Market analysis
- Procurement management
- Client relationship management
- Organizational skills
- Time management
- Leadership
- Management
- Brand management
- Route planning
Certification
Health and social care level 3, 2015-07 to Present, Driving Licence
Timeline
National Business Development Manager
Joint it
10.2025 - Current
Area Sales Manager
Bostik Limited
03.2024 - Current
Business Administrator
Greenbrook electrical
05.2023 - 03.2024
Customer Service Senior/account manager
ITS
03.2021 - 08.2023
Business Development Manager
MTR Group limited
09.2017 - 08.2019
Health and social care level 3 - health
HRC
NvQ3 - Health and Social Care
HRC