Bridget Rchards
Prestatyn,Flintshire
Summary
A dedicated professional with a strong ability to remain calm under pressure and a passion for problem-solving. Possesses excellent communication skills and public expertise, demonstrated through five years of volunteer leadership as chair for a local charity and active participation in the Trelawnyd Community Council. Committed to leveraging these skills to drive community engagement and organisational success.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
37
37
years of professional experience
16
16
years of post-secondary education
Work history
HLTA
Flintshire County Council
Trelawnyd, Flintshire
2020.06 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Assessed student progress, provided constructive feedback for improvement.
- Fostered a positive learning environment for student engagement through effective classroom management.
- Communicated regularly with parents about their children's performance and behaviour at school.
- Adhered strictly to syllabus guidelines whilst teaching various subjects across different grade levels.
- Attended professional development sessions to stay updated with latest teaching methodologies.
- Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
School administrator
Flintshire County Council
Trelawnyd, Flintshire
2010.04 - Current
- Facilitated a safe learning environment with strict adherence to health and safety regulations.
- Coordinated school events to foster community engagement.
- Streamlined office procedures by implementing an efficient filing system.
- Oversaw procurement of supplies-controlled cost without compromising on quality or quantity required.
- Handled sensitive data with confidentiality-upheld GDPR policies strictly.
- Maintained school databases, providing up-to-date information at all times.
- Bolstered administrative efficiency by training in new software systems.
- Served as a point of contact for queries from staff, parents and students-resolved issues promptly.
- Organised after-school clubs and activities – contributed towards enriching student life outside academics.
- Assured timely dissemination of memos and newsletters to stakeholders.
- Managed the school calendar, ensuring smooth scheduling of activities and events.
- Improved student attendance records with meticulous tracking and reporting.
- Liaised with external agencies to secure resources for school programmes.
- Enhanced parent-teacher communication for a more cohesive educational environment.
- Handled correspondence between staff, parents, and students for improved understanding and transparency.
- Kept filing, administration and recordkeeping up to date.
- Communicated with parents to address student issues related to behaviour, attendance and academic challenges.
- Answered telephone and email enquiries promptly, signposting requested information.
- Established warm, welcoming reception areas to provide positive first impressions.
- Managed and maintained comprehensive school and staff diaries.
- Arranged cover during staff absence using reputable supply teachers.
- Took and distributed detailed administrative meeting minutes.
- Ordered stationary, first-aid, and sundries for well-maintained office supplies.
- Issued invoices, managed accounts receivables and monitored school budget development.
- Identified maintenance and repair issues and coordinated service to maintain school grounds and equipment.
- Scheduled meetings, conferences and appointments.
- Sourced and ordered office supplies within allocated budget.
- Screened incoming phone calls and relayed detailed messages.
Catering Supervisor
Sodexo
Deeside, Flintshire
1999.04 - 2007.06
- Trained new staff members in company procedures to maintain service standards.
- Managed staffing schedules efficiently to avoid any service disruptions.
- Delegated tasks effectively amongst team members depending on their skills and strengths.
- Led team meetings effectively, fostering good communication amongst staff members.
- Coordinated with vendors for supply of freshest ingredients.
- Developed relationships with clients through professional and courteous behaviour.
- Implemented health and safety regulations diligently for a secure working environment.
- Improved customer satisfaction by providing excellent food and service.
- Addressed customer complaints promptly, ensuring their satisfaction.
- Handled high-pressure situations calmly, maintaining service quality during peak hours.
- Maintained cleanliness in all catering areas for a safe and hygienic work environment.
- Built and maintained excellent working relationships with produce suppliers to ensure quality of ingredients and efficient delivery discrepancy resolution.
Restaurant manager
Carden Park
Chester, Cheshire
1996.06 - 1999.03
- Implemented new menus, improved dining experience.
- Innovated promotional strategies, raised brand awareness in local community.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Managed daily operations for smooth restaurant functioning.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
Store Manager
KFC
Wrexham, Wrexham
1989.03 - 1996.06
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Assisted customers in locating products around the shop floor promptly.
- Implemented promotional displays to increase product visibility and sales.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Coached underperforming employees improving their job performance significantly.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Maintained an organised stock room for easy accessibility of goods.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Education
O Level - Maths, English lit & Lang History, Art
The Groves High School
Wrexham 1983.09 - 1987.06
A-Levels - Art
Yale 6th form College Wrexham
Wrexham 1987.09 - 1989.05
Diploma of Higher Education - Art and Design
Wrexham College of Art and Design
Wrexham 1988.09 - 1999.06
Skills
- I am very calm under pressure
- I enjoy problem-solving
- I have excellent communication skills
- Public skills, this includes 5 years experience as being a volunteer chair for a local charity and a member of the Trelawnyd Community Council
Affiliations
- I enjoy crafting, sketching and painting. Well being is also a very important part of my life
Timeline
HLTA
Flintshire County Council
2020.06 - Current
School administrator
Flintshire County Council
2010.04 - Current
Catering Supervisor
Sodexo
1999.04 - 2007.06
Restaurant manager
Carden Park
1996.06 - 1999.03
Store Manager
KFC
1989.03 - 1996.06
Diploma of Higher Education - Art and Design
Wrexham College of Art and Design
1988.09 - 1999.06
A-Levels - Art
Yale 6th form College Wrexham
1987.09 - 1989.05
O Level - Maths, English lit & Lang History, Art
The Groves High School
1983.09 - 1987.06