Brian Mcphillie
Livingston
Summary
A highly skilled professional with expertise in IT, Microsoft Office applications, and technical and regulatory awareness. Demonstrates strong analytical and problem-solving abilities, coupled with exceptional customer and stakeholder engagement. Adept at inspection and site assessment, ensuring accuracy and safety focus. Possesses excellent literacy and numeracy skills, data management, reporting, and accurate record-keeping. Known for attention to detail, compliance-focused mindset, fast learning with a proactive attitude, money-handling accuracy, planning and organisational skills. Exhibits task prioritisation, polite customer-focused demeanour, team collaboration and independence. Reliable, punctual, self-motivated with team building and strategic planning capabilities.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Trade Effluent billing expert
Business Stream
Edinburgh
09.2021 - 04.2026
- Responsible for billing numerous high value properties
- Supporting complaints team with any trade effluent billing enquiries
- Guiding customers through the full Trade Effluent consent journey, from initial application to final approval.
- Working closely with colleagues and external stakeholders to ensure actions are completed within agreed timescales, helping us provide a reliable, efficient service every time
- Strong relationship-building and communication skills
- A passion for delivering excellent customer service
- The ability to organise my own workload, meet deadlines, and achieve KPIs
- Great problem-solving skills and a proactive, solutions-focused mindset
- Confidence using my initiative and thinking creatively to resolve queries
- Strong attention to detail and good numeracy skills
- Successfully delivered on tasks within tight deadlines.
Apprentice Drywaller
Cameron Drywall
05.2018 - 09.2021
- Learned how to construct flats, stairwells, and internal structures as part of completing my drylining trade
- Used metal stud framing systems to build accurate, safe, and structurally sound frameworks
- Installed plasterboard to required specifications, ensuring clean finishes and correct alignment
- Applied insulation materials to improve soundproofing, energy efficiency, and compliance with building standards
- Interpreted drawings and followed technical instructions to complete tasks correctly and efficiently
- Worked safely with tools, materials, and equipment in line with site regulations and health & safety procedures
- Collaborated with other trades on-site to ensure smooth workflow and timely project completion
- Maintained a tidy, organised work area and demonstrated strong attention to detail throughout each build
Kitchen Porter
Wagamama
08.2017 - 05.2018
- Washed and sanitised crockery, utensils, and kitchen equipment to maintain high hygiene standards
- Supported food preparation, including chopping ingredients, portioning items, and assisting chefs during busy periods
- Followed strict food safety and cleanliness procedures in line with health and safety regulations
- Maintained a clean, organised kitchen environment to ensure smooth workflow and compliance with hygiene expectations
- Assisted with end-of-day cleaning tasks, including wiping surfaces, mopping floors, and disposing of waste correctly
- Responsible for closing the store, ensuring all equipment was switched off, areas were secured, and standards were met
- Worked efficiently under pressure during peak service times while maintaining accuracy and attention to detail
- Collaborated with team members to keep operations running smoothly and deliver a positive customer experience
Part Time Sales Advisor - temporary
B&Q
06.2017 - 08.2017
- Welcomed customers into the store, creating a friendly and positive first impression
- Provided general store support, including restocking shelves, organising displays, and maintaining a clean shopping environment
- Cleaned and sanitised trolleys to ensure customer safety and uphold hygiene standards
- Operated the till confidently, handling cash, card payments, and customer queries with accuracy
- Delivered polite, efficient service during busy periods while maintaining attention to detail
- Assisted customers in locating products and offered helpful, approachable support
- Worked collaboratively with colleagues to keep the store running smoothly and meet daily targets
- Followed store procedures to maintain safety, cleanliness, and excellent customer experience
Education
Higher - PE & Sports Leadership
Deans Community High School
Livingston, West Lothian 08.2011 - 06.2017
Skills
- Proficient IT skills
- Microsoft Office applications
- Technical and regulatory awareness
- Analytical and problem-solving abilities
- Customer and stakeholder engagement
- Clear professional communication
- Inspection and site assessment
- Accuracy and safety focus
- Literacy and numeracy skills
- Data management and reporting
- Accurate record-keeping
- Attention to detail
- Compliance-focused mindset
- Fast learner with proactive attitude
- Money-handling accuracy
- Planning and organizational skills
- Task prioritization
- Polite and customer-focused demeanor
- Team collaboration and independence
- Reliable, punctual, and self-motivated
- Team building
- Strategic planning
References
Reference available on request
Volunteer Experience
Food bank, Volunteer, 2017-01, 2017-08, Received and checked incoming stock deliveries, ensuring accuracy of quantities and product condition, Prepared stock for storage and distribution, organising items efficiently to maintain a tidy and accessible workspace, Carried out effective stock rotation to ensure products were used in the correct order and remained within quality and safety standards, Prepared customer orders by selecting, packing, and boxing items accurately and securely, Maintained awareness of stock levels and reported shortages or discrepancies to supervisors, Worked efficiently to meet daily targets while maintaining high levels of accuracy and attention to detail, Followed health and safety procedures when handling goods, equipment, and packaging materials
Timeline
Trade Effluent billing expert
Business Stream
09.2021 - 04.2026
Apprentice Drywaller
Cameron Drywall
05.2018 - 09.2021
Kitchen Porter
Wagamama
08.2017 - 05.2018
Part Time Sales Advisor - temporary
B&Q
06.2017 - 08.2017
Higher - PE & Sports Leadership
Deans Community High School
08.2011 - 06.2017