Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Joanne Jay

Newcastle upon Tyne,Newcastle upon Tyne

Summary

I began my working career at Newcastle united working matchdays in Sept 1997. I began working as a waitress and progressed to hosting my own hospitality executive box to which I have done successfully for many years hosting the same clients each event.

I began my days at West Walker Primary School in October 2000 as a part time teaching assistant and worked through the school to obtain my Early Years NVQ level 3 and have been working as a Nursery Nurse there ever since.

I have a wide range of experience including being Playgroup leader in the last academic year. This role involved planning, prep managing staff, data input, liaising with parents and other professionals regularly.

Overview

24
24
years of professional experience
2022
2022
years of post-secondary education

Work history

Hospitality executive

Sodexo live (Newcastle United football club)
Newcastle upon Tyne, Newcastle upon Tyne
09.2007 - Current
  • Enhanced customer satisfaction by implementing new strategies in hospitality services.
  • Improved customer engagement with the introduction of personalised services.
  • Handled conflict resolution tasks efficiently, reducing guest complaints significantly.
  • Delivered exceptional guest experiences to increase return visits.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.
  • Enforced health and safety procedures to prioritise staff and customer wellbeing.
  • Met health and safety guidelines to maintain compliant working environments.
  • Monitored and enforced compliance with company policies and procedures.
  • Adhered to company policies and brand standards to support outstanding guest experiences.

Nursery nurse

Neat academy trust
Newcastle upon Tyne, Newcastle upon Tyne
10.2000 - Current
  • Delivered high-quality childcare by maintaining a safe, clean and nurturing environment.
  • Enhanced children's social development for improved interaction skills through arranging group activities and playdates.
  • Stimulated emotional growth with sensitive and patient communication, fostering strong relationships.
  • Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
  • Observed children's behaviour whilst identifying any developmental issues or concerns.
  • Coordinated creative learning activities to enhance cognitive abilities in young children.
  • Supported individual learning needs of each child by implementing personalised strategies and plans.
  • Administered first aid when required, ensuring prompt attention to injuries or illnesses.
  • Maintained comprehensive records of each child's progress; noted developments at regular intervals.
  • Improved language skills in toddlers using interactive storytelling sessions and song routines.
  • Facilitated nap times as part of routine care duties, contributing to overall wellbeing.
  • Implemented nursery policies consistently; maintained standards expected by management team.
  • Liaised effectively with colleagues during shift changes; guaranteed seamless continuity of care for all children.
  • Organised stimulating outdoor activities that encouraged motor skill development in a fun manner.
  • Guided positive behaviour amongst children through role-modelling appropriate actions and manners.
  • Promoted hygiene practices by teaching basic grooming habits such as hand-washing before meals.
  • Collaborated with parents on potty-training methods, resulting in consistent approach between home and nursery.
  • Managed minor disputes amongst children calmly, encouraging peaceful resolution.
  • Facilitated early literacy skills by introducing phonics games and reading exercises.
  • Safeguarded and protected welfare of young children.
  • Supervised indoor and outdoor play, providing first aid as necessary.
  • Established and maintained positive relationships with parents, carers and nursery staff.
  • Wrote up regular activity and observations reports, monitoring children's progress and development.
  • Provided kind, encouraging environments for children to learn and explore, aiding educational and social development.
  • Facilitated Early Years Foundation Stage (EYFS) learning and play.
  • Closely monitored child wellbeing, regularly updating parents to assure continued safety and security.
  • Supported children to identify and manage their feelings and behaviours.
  • Planned and led engaging activities for small groups of young children.
  • Passionately promoted learning through play for optimum child development.
  • Encouraged children to share and communicate with peers to boost social development.
  • Worked with large team to complete daily tasks to schedule.
  • Maintained consistently safe environments through diligent risk management in line with nursery guidelines.
  • Cared for emotional and social support needs to provide holistic care.
  • Promoted internal policies, external legislation and regulatory guidelines.
  • Maintained welcoming, age-appropriate classroom environment.
  • Prepared nutritional snacks to cater to individual dietary needs.
  • Followed nursery guidelines to address negative behaviours.
  • Regularly utilised multi-tasking expertise to ensure multiple children's needs were effectively met.
  • Demonstrated awareness of children's cultural background, disabilities and medical histories.
  • Maintained records of children's daily activities, meals and medications administered.
  • Developed positive, trusting relationships with groups of young children.
  • Helped children with personal hygiene needs and taught young children to independently complete care tasks.
  • Read stories and lead activities to help children build foundational learning skills.
  • Set up equipment and materials ahead of recreational activities.
  • Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
  • Engaged children in stimulating learning-based activities and games.
  • Created and maintained welcoming, safe and tidy space to promote children's development.
  • Upheld reliable routines to minimise children's stress and anxiety.
  • Role-modelled desired behaviours, habits and actions.
  • Organised classroom spaces to align with lessons and support children's learning.
  • Arranged for entertainment and games to provide downtime between learning activities.
  • Prepared daily lessons to cover specific topics supporting children's educational, physical and social development.
  • Supervised groups of up to [Number] children.
  • Disciplined children appropriately, upholding established rules of behaviour.
  • Advised parents on how to manage disruptive or unsocial behaviours at home.
  • Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
  • Coordinated children's movements between school property and off-site activities.



Education

NVQ Level 3 Early years care and education - Early Years

Newcastle city council training services
Newcastle upon Tyne
/2016 - 06.2018

NVQ Level 2 - Childcare level 2

Newcastle City council training services
Newcastle upon Tyne
06.1997 - 07.2000

Paediatric first aid - First aid

North East Ambulance Service
Newcastle upon Tyne
11.2023 - 11.2023

GCSEs - Adult numeracy course

Heaton adult education Centre
Newcastle upon Tyne
04.2011 - 08.2011

GCSEs - Adult literacy course

Heaton Adult Education Centre
Newcastle upon Tyne
05.2006 - 07.2006

Skills

  • Fluent in makaton
  • Child advocacy
  • Understanding of eyfs
  • Clear dbs check
  • Childcare qualifications
  • Empathetic understanding
  • Children'S software utilisation
  • Ethical conduct
  • Knowledge of safeguarding procedures
  • Child-Centred approach
  • Literacy development techniques
  • Classroom resource management
  • Patience and resilience
  • Gentle discipline techniques
  • Team player
  • Physical Fitness
  • Personal care support
  • Ventilation management
  • Outdoor education delivery model
  • Parental liaison
  • Creativity and imagination
  • Activity planning
  • Child protection knowledge
  • First aid proficient
  • Sensory play activities
  • Paediatric First Aid
  • Excellent written skills
  • Compassionate early-years care
  • Special Educational Needs (SEN) support
  • Confidentiality maintenance
  • Care procedure knowledge
  • Learning through play
  • Proficient IT skills
  • Safeguarding policy adherence
  • Confidentiality
  • Training and Development
  • Health and Safety regulations
  • Early childhood education
  • Child development knowledge
  • Energetic
  • Record-keeping
  • First Aid and CPR certified
  • Special needs support
  • Trustworthy
  • Individual and group instruction
  • Crisis Intervention
  • Child development
  • Literacy and Maths
  • Social integration
  • Behavioural Management
  • Emotional and social development support
  • Educational support
  • Play-based learning
  • Health and safety knowledge
  • Activity coordination
  • Hygiene standards
  • Safeguarding awareness
  • Empathetic attitude
  • Child supervision

Affiliations

  • I am a friendly, honest hard working individual. I can work independently or as part of a team. My friends, family and work colleagues would best describe me as a full of fun character who loves nothing more than sharing a good joke.

Timeline

Paediatric first aid - First aid

North East Ambulance Service
11.2023 - 11.2023

GCSEs - Adult numeracy course

Heaton adult education Centre
04.2011 - 08.2011

Hospitality executive

Sodexo live (Newcastle United football club)
09.2007 - Current

GCSEs - Adult literacy course

Heaton Adult Education Centre
05.2006 - 07.2006

Nursery nurse

Neat academy trust
10.2000 - Current

NVQ Level 2 - Childcare level 2

Newcastle City council training services
06.1997 - 07.2000

NVQ Level 3 Early years care and education - Early Years

Newcastle city council training services
/2016 - 06.2018
Joanne Jay