Brenda Mkakangoma

• Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
• Supported clients with rehabilitation and socialisation in community settings.
• Monitored client progress and adapted support programmes to meet changing needs.
• Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
• Collaborated with clients to clean house and prepare meals with person-centred care approach.
• Built meaningful rapport with service users with range of conditions.
• Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
• Listened to clients' current struggles to signpost relevant support.
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
• Helped service users to gain ability to function independently in society.
• Met needs of clients with learning difficulties and handled challenging behaviours.
• Recommended clients for specific treatment programmes to aid timely recovery.
• Assessed clients and documented information for records and analysis.
• Documented accurate and updated caseload records and reports to streamline process.
• Collaborated with external support providers to maintain good care continuity.
• Liaised with external and internal professionals to provide holistic support.
• Offered clinical support from wound care to medication administration.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.

• Submitted reports to manager regarding status of client.
• Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
• Completed documentation of care, hospital actions and patient activities for up-to-date client records.
• Adapted to service users' needs and requests to maintain personalised care.
• Kept patient environments clean and neat following optimum hygiene standards.
• Positioned, lifted and transported patients with limited mobility.
• Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
• Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
• Massaged patient tissue and delivered other non-pharmacological pain relief.
• Minimised care continuity issues by keeping thorough, accurate records.

• Documented accurate and updated caseload records and reports to streamline process.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Highlighted additional support provisions to maximise clients' growth opportunities.
• Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
• Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
• Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Developed tailored action plans whilst prioritising pressing concerns.
• Offered clinical support from wound care to medication administration.
• Reported on clients' progress to evaluate service impact.
• Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.

• Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
• Performed household tasks such as cleaning, vacuuming and cooking.
• Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
• Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
• Provided high-quality person-centred support and received consistently positive patient feedback.
• Encouraged participation in social activities, promoting positive socialisation and community inclusion.
• Act as point of contact for bereavement service and ensure effective communication between all staff, volunteers and departments within Trust, service users, external/partner agencies, and members of general public.
• Welcome, meet and escort staff and relatives to/from mortuary and bereavement services, as required.
• Massaged patient tissue and delivered other non-pharmacological pain relief.
• Assisted with rehabilitative care following treatment plans established by health professionals.
• Organised activities and exercises to promote physical and mental well-being.

• Updated families regularly on patient progress and treatment plan changes.
• Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
• Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
• Assembled and dismantled equipment required by healthcare professionals.
• Adapted to service users' needs and requests to maintain personalised care.
• Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
• Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
• Maintained confidentiality and compliance standards for optimised patient care.

• Providing information and facilitating death certification for the deceased patient's family.

• Supporting the medical staff in completing the death certificate and discharge summaries.

• Liaising with families with compassion and sensitivity.

• Collaborating with the Medical Examiner's Office.

• Collaborating with all bereavement and mortuary colleagues.

• Assisting with the arrangement of hospital funerals.

• Providing information and facilitating death certification for the deceased patient's family.

• Supporting the medical staff in completing the death certificate and discharge summaries.

• Liaising with families with compassion and sensitivity.

• Collaborating with all bereavement and mortuary colleagues.

• Collaborating with third-party funeral service providers.

• Ensuring Compassionate Care Plans are extracted for audits for patients on the end-of-life pathway.

• Monitored client health conditions and reported immediate issues to manager.
• Provided high-quality person-centred support and received consistently positive patient feedback.
• Submitted reports to manager regarding status of client.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
• Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
• Massaged patient tissue and delivered other non-pharmacological pain relief.
• Provided attentive first-hand care, comfort and safety to patients.
• Assisted with medicine and stock counting, ordering and replenishing.
• Prepared healthy meals with additional mealtime planning, feeding and support.
• Helped design and update treatment plans based on progress and health developments.
• Assisted with rehabilitative care following treatment plans established by health professionals.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Upsold in-house property insurance and mortgage services to increase agency revenue.
• Oversaw transfer of property rights to meet strict deadlines.
• Built relationships with key industry figures to maximise client exposure and engagement.
• Monitored market activity to capitalise on industry trends and consumer needs.
• Monitored property market trends to accurately anticipate and meet customer demand.
• Photographed properties to showcase interior and exterior highlights and selling points.
• Managed multiple rental properties with outstanding planning and organisation.
• Updated CRM systems with accurate, current information for valid client records.

• Fostered relationships with local and national vendors to support favourable pricing and delivery options.
• Updated online calendars with available event slots to maximise bookings.
• Promoted seasonal offers to maximise event space bookings.
• Created venue layouts that maximise space and increase profits.
• Delegated tasks to meet changing event demands, achieving agreed timings and maintaining professional standards.

• Coordinated employee exit interviews and paperwork.
• Updated records with employee status, personal information and agreement term changes.
• Maintained employee confidentiality, reviewing and updating HR systems in conformance with GDPR.
• Maintained and updated personnel records, storing employee information accurately for traceability compliance.
• Acted as liaison between organisation and external benefits providers and vendors.

• Negotiated and secured favourable terms with vendors and partners, ensuring cost savings and enhancing competitive advantage.
• Verified company conformance with business policies and procedures for compliant working practices.
• Led cross-functional teams to optimise workflows, eliminate inefficiencies and drive operational excellence.
• Streamlined operations and implemented process improvements to reduce costs and increase productivity.