Summary
Overview
Work History
Education
Skills
Timeline
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Karen McWilliam

Aberdeen,Aberdeen City

Summary

Attentive social work professional talented in client relationship management and care planning. Carries out basic tasks to promote independence and ADL management. Compassionate Care Support Worker accustomed to monitoring and promoting client well-being. Coordinates appointments and transportation to support needs. Caring and communicative with high-level emotional intelligence. Focused social work associate driven to deliver attentive companionship and care. Firm understanding of accessibility needs and resources. Equipped to offer flexible and adaptable attitude supported by creative problem-solving and emotional intelligence. Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team.

Overview

17
17
years of professional experience

Work History

Care support worker

Paramount Ltd Care
Aberdeen, Aberdeen City
10.2021 - Current
  • Documented accurate and updated caseload records and reports to streamline process.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Offered clinical support from wound care to medication administration.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.

Salon owner

Self Employed
Old Aberdeen, Aberdeen City
06.2016 - 08.2021
  • Designed sophisticated customer loyalty programme to increase rate of return customers.
  • Onboarded new staff and set clear performance expectations to minimise turnover rates.
  • Kept updated monthly records of business costs and revenues.
  • Acted as first point of contact for employees to discuss and resolve encountered issues.
  • Increased organic traffic and online bookings through regular updates to salon's website.
  • Spearheaded sales strategy by upskilling team in upselling and cross-selling to increase revenue.
  • Developed and implemented business plans to meet objectives and goals.
  • Created and distributed promotional materials to attract new clients.

Stay at home Mum

Self
Aberdeen, Aberdeen City
02.2007 - 06.2016

Education

Basic life saving skills - Care

Paramount Care
Aberdeen, Aberdeen City
10.2023 - 10.2023

Moving and Handling - Care

Paramount care
Aberdeen, Aberdeen City
10.2021 - 10.2021

Skills

  • Disability support
  • Risk assessments
  • Patient-centred care
  • Quadriplegic and paraplegic care
  • Personal hygiene assistance
  • Patient safeguarding
  • Medication administration
  • Wheelchair transfer
  • Safeguarding knowledge
  • Pulse assessment
  • Activities of Daily Living
  • CPR certified
  • Wound care maintenance
  • Community integration
  • First Aid
  • Disability care

Timeline

Basic life saving skills - Care

Paramount Care
10.2023 - 10.2023

Care support worker

Paramount Ltd Care
10.2021 - Current

Moving and Handling - Care

Paramount care
10.2021 - 10.2021

Salon owner

Self Employed
06.2016 - 08.2021

Stay at home Mum

Self
02.2007 - 06.2016

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Karen McWilliam