Breanna Pearce
Kansas City,MO
Summary
Capable Patient Representative dedicated to providing superior support for patients inneed of reliable information regarding insurance coverage, finance options anddocumentation requirements. Well-versed in scheduling and database managementfunctions for streamlined communication and reduced correspondence backlogs. Excels atidentifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work history
Client Administrator
New
2023.10 - Current
- Life
- Treatment Center - Remote
- Handle client scheduling for the treatment center
- Booking flights and Uber rides for clients needing transportation
- Making sure clients stay on track and sober while they are waiting for their beds here at the treatment center.
Sales Chat Agent
Full Potential Solutions
Kansas City
2022.07 - 2023.09
- Continuously evaluated and updated sales processes to ensure the team"s adaptability to changing market conditions and customer preferences
- Increased customer satisfaction by addressing and resolving complaints in a timely manner
- Collaborated with other departments to address recurring customer concerns, improving overall service quality
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Customer Retention Representative
Full Potential Solutions
Kansas City
2021.09 - 2022.07
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conticis.
Claims Processor
TTEC
04 2021 - 08 2022
- Remote
- Typing Proficiency 55 wpm
- Inbound and Outbound Calling
- HIPAA Compliance Knowledge
- Time Management
- Technical Support
- Managed high volume of claims, prioritizing tasks to meet deadlines
- Reviewed and analyzed claims to ensure accuracy, completeness,and compliance with company policies.
Collections Specialist
Conrex
2020.02 - 2021.04
- Property Management - Remote
- Processing payments made by credit cards and checks
- Researching customer disputes and resolving their complaints by making necessary adjustments
- Requesting correspondence that documents special payment arrangements.
Education
HIGH SCHOOL GRADUATE - undefined
ACE LEARNING CENTERS, LOUIS
Skills
- Prescription Processing
- Claims Processing
- Clerical Duties
- Typing Proficiency 55 wpm
- Inbound and Outbound Calling
- HIPAA Compliance Knowledge
- Time Management
- Technical Support
Timeline
Client Administrator
New
2023.10 - Current
Sales Chat Agent
Full Potential Solutions
2022.07 - 2023.09
Customer Retention Representative
Full Potential Solutions
2021.09 - 2022.07
Collections Specialist
Conrex
2020.02 - 2021.04
Claims Processor
TTEC
04 2021 - 08 2022
HIGH SCHOOL GRADUATE - undefined
ACE LEARNING CENTERS, LOUIS