Helen Elston

In this role, I managed the administration of insurance policies, ensuring accuracy and compliance throughout the process. My responsibilities included handling policy documentation, renewals, and claims, as well as resolving day-to-day client issues with empathy and professionalism—particularly in sensitive situations such as policy cancellations following horse sales or bereavement. I regularly communicated with clients and underwriters via phone and email, providing clear guidance and timely assistance. Using bespoke internal systems, I maintained precise records and processed confidential financial data, including setting up direct debits, taking payments, and updating banking details in line with GDPR requirements. This position demanded strong organisational skills, attention to detail, and the ability to work effectively in a fast-paced environment while delivering exceptional customer service and supporting compliance standards.

Oversaw the end-to-end coordination of international competition logistics, combining meticulous planning, multi-stakeholder communication, and operational management in high-pressure environments. Managed all aspects of travel for riders and horses, including flights, permits, transport, and scheduling, while ensuring compliance with global regulations. Organised veterinary appointments, competition documentation, and regulatory paperwork to meet international standards. Supported teams at high-profile events by coordinating branded equipment, athlete appearances, and sponsor engagement. Delivered on-site operational support, responding calmly and efficiently to challenges. Successfully executed logistics across multiple international competitions with zero compliance issues, strengthened sponsor relationships through consistent branding, and contributed to athlete success by removing logistical pressures and ensuring peak readiness.

Managed the operational care and administration for a large team of elite competition horses, supporting international training and competition schedules with precision and attention to detail. Delivered end-to-end logistics for national and international events across Europe, including venue liaison, competition entries, veterinary inspections, and transport arrangements. Acted as the primary contact for owners, vets, farriers, and sponsors, ensuring clear and consistent communication throughout. Assisted in managing sponsor commitments and promotional activities, including branded gear presentation, social media coordination, and merchandise visibility at events. Maintained comprehensive records for veterinary care, welfare, and event compliance, introducing improved processes for tracking competition requirements to increase efficiency. Successfully delivered logistics and operational support across multiple international competitions, strengthening sponsor relationships and contributing to seamless rider and horse experiences.

Delivered exceptional customer service in a fast-paced, high-volume environment, developing strong organisational, communication, and multitasking skills. Managed multiple responsibilities simultaneously, including processing orders, handling customer enquiries, and completing payment transactions with accuracy and efficiency. Maintained strict adherence to health and safety standards and operational procedures while fostering a positive team environment through collaboration and support. Demonstrated adaptability and problem-solving under pressure, ensuring smooth service during peak periods. Built strong interpersonal skills through regular interaction with diverse customers and colleagues, enhancing team communication and customer satisfaction.

Supported daily yard operations and event coordination within a busy equestrian centre, ensuring high standards of horse care and smooth delivery of competitions. Managed the wellbeing of over 40 horses, adhering to strict health and safety protocols and maintaining equipment for lessons and events. Coordinated client bookings and communications for arena hire, seasonal competitions, and training sessions, providing clear and professional service. Assisted with event logistics including setup, scheduling, and on-site coordination, adapting quickly to changing priorities in a fast-paced environment. Played a key role in successful event delivery, enhancing client satisfaction through attentive service and effective organisation, while gaining valuable experience in operational planning and customer management.