Shae Farmer

I am a Service Desk engineer working in a fast pace MSP environment with a Speciality in Voice and Telecoms.

Day to Day I deal with a range of issues ranging from AD and O365 environments, Troubleshooting Laptop and local issues, and investigating Networks. Part of my role is provisioning new numbers and porting numbers, Investigating Calling issues, working with Channel partners and Direct customers as well as 3rd party suppliers and network carriers in order to provide an efficient and exceptional service.

While working at Sipcom I have created in depth training documents for new starters as well as a one stop shop document with all the information needed in order to manage a customers service.

Stepping up as Assistant Manager provided new challenges on top of my previous tasks, including complaint handling, managing targets, ensuring the management team were working effectively and efficiently as well as handling Rota changes, absences and any internal issues during the store managers absence.

Motivated management and staff teams to consistently deliver high quality, customer-focused service.

Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.

Enforced company policies and guidelines for all employees.

I was a team leader for just over a month at Costa coffee before being asked to cover the store on my own and step up to assistant manager level. During this month I was required to manage the team effectively, create brand standard drinks, cash up, open and close the store, and deal with any issues that arose on shift.

As a retail assistant I spent my time working on tills, handling cash and interacting with customers as well as stocking shelves. I quite often made myself available for the out of hours quarterly stocktake.

During my time with Home bargains I was also involved in the Step up programme, meaning that when required, I would be asked to fill in for managers shifts. this happened quite often and I learned valuable skills in the process such as managing rotas, cashing up, managing a team and where their strengths were, key carrying, opening and closing the store and merchandising.

During my time at object matrix. I was the first point of contact when it came to meeting visitors at the door and welcoming them. I was also in charge of maintaining stock levels and submitting stock orders as well as creating invoices and delivery notes.

Answering phones and directing them to the correct department, as well as booking deliveries for parts. I learned how to commission a server and set up the software for them, as well as what each component within them does.

While at Wales and West utilities I was one of the team that was in charge of the inbox that engineers and other departments emailed in order to correct data such as work orders and internal data.

I raised jobs for the work force as required, confirming property locations and investigating jobs incorrectly raised by other teams. This included contacting field engineers and other departments in order to correct issues.

this was my second Christmas working at game and the Manager who I had worked with previously, put me in charge of the shop floor to interact with customers as that is where I excelled, I also kept the shop floor stocked and helped customers find what they were looking for and sometimes, things similar but just as good.

I collected recycling, garden waste and other household waste on a full time basis. I interacted with members of the public while working in order to help with waste related issues and also to solve any problems that had been caused.

While working as a Refuse loader, some other responsibilities were:

Wearing protective clothing at all times to ensure personal safety whilst on the job.

Checking route maps daily to ensure accurate navigation throughout service area.

Maintaining cleanliness in local community by collecting and disposing of household waste.

Operating hydraulic lifting equipment for ease of collection from large bins.

I worked at game over the Christmas period while working for the Vale of glamorgan council, I kept the shop floor stocked, served customers, stock checks, arranging deliveries and running events.

I began at the Vale of Glamorgan council on an administration apprenticeship. I raised jobs for the mechanics aswell as completing closure documentation, while keeping the stock up to date and contacting suppliers to order more aswell as processing the invoices for those orders. I was also in charge of booking in MOT's and Taxi licences. This role was on the front desk which meant communication and customer service was extremely important. My biggest achievement while working there was my role in implementing the internal Tranman system.