Bradley Phillips
Guildford,SRY
Summary
Experienced customer services advisor with a proven track record for excellence & high performance, excellent communication & organisational skill with a passion for evolving existing processes
Overview
6
6
years of professional experience
Work History
Senior Customer Services Advisor
Aspinal of London
08.2022 - Current
- No.1 performer during our peak winter season
- Effectively manage a high volume, complex caseload: (Inbound calls, emails, live chat, returns, refunds, exchanges, out of stock orders, data reporting, difficult query resolution)
- Delivered exceptional level of customer service, dealing with customers in a respectful, polite & effectful way
- Meeting and exceeding tight SLA's and deadlines within a fast paced environment
- Managing query inflow and delegating out to team members
- Providing support and guidance to team members, managing training + development plans for new starters
- Suggested & implemented better ways of working + procedures
- Proven ability to learn quickly and adapt to new situations.
Support Worker
Avenues Group
10.2020 - Current
- Acting as a key worker to support and encourage the development of vulnerable adults
- Managing Care Plans, health and safety checks, risk assessments
- Managing appointments and health plans
- Maintaining records
- Providing reports to internal management & external stakeholders
Men’s Agent
PRM Model Agency
02.2020 - 10.2020
- Scouting new faces, new face development
- Setting up new clients in the system, raising invoices and sending to clients
- Booking models on jobs
- Discussing and meeting client needs
- Arranging international travel
- Let go due to financial impact of COVID 19
Assistant Model Booker
02.2018 - 02.2020
- Speaking to clients and managing model bookings
- Designing model cards
- Sales Invoicing and Purchase Order tracking
- Photographing models and photo editing
- Organising walk in audition days
- Rate negotiation
- Managing social media accounts, Instagram, Twitter and Facebook
- Working with major fashion brands, television and film producers and the press
Junior Administrator
Guildford College Group
07.2017 - 11.2017
- Team member in the enrolment season for the management of enrolment for 3 large campuses
- Taking up to 150 calls per day, managing bookings
- Preparing enrolment paperwork for up to 500 students per day
- Giving information reports to lecturers and the group’s senior management
Education
Kings College
Skills
- Thrives under pressure
- Excellent Customer Relations Skills
- Mentorship & Development of others
- Dedicated to give all my efforts into any task
- Systems: NAV, Zendesk, Microsoft
Timeline
Senior Customer Services Advisor
Aspinal of London
08.2022 - Current
Support Worker
Avenues Group
10.2020 - Current
Men’s Agent
PRM Model Agency
02.2020 - 10.2020
Assistant Model Booker
02.2018 - 02.2020
Junior Administrator
Guildford College Group
07.2017 - 11.2017
Kings College
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