Kieran Williams

Established strong customer relationships, leading to increased sales.

Ensured accounts remained current and payments were received promptly.

Fostered a positive atmosphere in a struggling branch to boost morale.

Regularly reviewed customer rates to maximise profits while maintaining competitiveness.

• Managed an ongoing record of client interactions
• Handled inbound and outbound calls effectively.
• Developed strong relationships with finance lenders and dealerships
• Consistently maintained a sales rate of above 70% for warranties and paint protection products.

• Maintained organization and efficiency in the stockroom through effective inventory management techniques.
• Managed supplier relationships to optimize profit margins and enhance product quality
• Generated sales of Genuine and Aftermarket parts that were in high demand.
• Increased sales by effectively promoting and selling accessories and services to clients.

• Selected to represent MotoGB and Royal Enfield at Birmingham NEC.
• Maintained client relationship throughout entire Sales process, including POS, Workshop/PDI, and Handover
• Utilized various social media platforms to drive Sales
• Maintained showroom appearance by keeping it clean and organized.

• Met and surpassed sales targets consistently
• Achieved and maintained a polished and attractive showroom display.

• Managed the closure of operations in response to COVID-19 pandemic
• Selected to represent Yamaha Sales at Manchester Motorcycle Show
• Ensured compliance with Yamaha standards by organizing the Showroom for both New and Used Motorcycles
• Photographed and labeled stock items
• Interacted with potential clients in a personable manner to establish a welcoming ambiance.

• Oversaw inventory purchasing to ensure secure and accurate storage.
• Aided Sales team in closing deals by presenting clients with customisation choices. Roused confidence among clients that all questions following the sale would be answered using a broad understanding of products.
• Collaborated with V&H to develop customized remapping solutions for client motorcycles
• Established rapport with potential new vendors
• Contributed to the planning and advertising of multiple dealership-specific events, including 'Harleyween'
• Organized and managed promotional content for social media platforms.

• Successfully acquired new business by establishing strong client relationships and highlighting company advantages
• Managed renewal process and made necessary changes to insurance policies for current clients.
• Managed customer complaints effectively and efficiently, resolving issues in a timely manner.
• Facilitated the onboarding process for new staff members by providing training and assistance.