Bradley Croke
Colne,Lancashire
Summary
Detail-oriented professional with experience in community, retail, and customer-focused operations. Coordinates programmes, maintains accurate records, and manages competing priorities while engaging effectively with diverse stakeholders. Demonstrates reliability and adaptability in fast-paced environments. Aiming to advance a career in business administration within a values-driven organisation.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Lead youth worker
Colne Youth Action Group
Colne, Lancashire
2023.10 - 2025.10
- Evaluated individual needs of young people with personalised support plans.
- Oversaw volunteer staff to ensure high standard of care for youths.
- Established trust with young people through regular mentoring sessions.
- Facilitated skill development workshops for youths, promoting personal growth.
- Collaborated with colleagues to develop diverse youth services.
- Worked closely with other professionals such as social workers and psychologists.
- Coordinated with local authorities to enhance community engagement.
- Attended multidisciplinary team meetings to exchange information about service users.
- Maximised programme reach through social media and community marketing.
- Safeguarded attendees and limited risk by following agreed protocols.
- Oversaw budget and designed target funding for youth programmes.
Retail sales supervisor
Heron Foods
Leeds, Yorkshire
2020.10 - 2023.01
- Oversaw daily retail operations, ensuring smooth business proceedings.
- Promoted up-selling techniques among staff that resulted in increased average transaction value.
- Organised store floor with meticulous product placement, improving customer experience.
- Handled cash transactions accurately ensuring minimal discrepancies in till counts at end of day.
- Fostered teamwork, enhancing working environment and boosting employee morale.
- Resolved employee issues promptly, contributing to lower turnover rate.
- Retained knowledge of current and new stock to resolve staff and customer queries.
Retail shift leader
McColl's
Leeds, Yorkshire
2019.12 - 2020.09
- Managed shift schedules to optimise staff coverage during peak hours.
- Delegated tasks effectively for smooth store operations.
- Trained new staff members for a well-prepared team.
- Handled complex transactions without error using POS systems.
- Processed deliveries and delegated unpacking, pricing, and replenishment tasks to enhance operational efficiency.
- Promoted in-store offers and deals, contributing to increased sales.
- Cashed up tills and counted takings to balance books at business close.
Marketing associate
Cube Group Marketing
Leeds, Yorkshire
2019.09 - 2019.11
- Boosted sales with the development of effective promotional campaigns.
- Collaborated with sales team, achieving increased revenue generation.
Fundraiser
Young Lives vs Cancer
Leeds, Yorkshire
2019.07 - 2019.09
- Delivered compelling pitches to potential corporate sponsors, securing crucial funding opportunities.
- Planned and implemented fundraising events.
- Collaborated with charities to identify their needs and align fundraising strategies for mutual benefit.
- Coordinated outreach programmes that successfully engaged potential donors and heightened interest in fundraising initiatives.
- Raised awareness of charity through local community posts.
Retail sales associate
Sainsbury's
Colne/Leeds, Lancashire/Yorkshire
2016.10 - 2019.06
- Established rapport with customers through attentive listening and communication.
- Dealt with returns, ensuring customer satisfaction.
- Handled cash transactions accurately maintaining financial integrity.
- Operated till systems correctly, ensuring accurate transactions.
- Maintained tidy sales floor to enhance shopping experience.
- Collaborated with team members for efficient store operations.
- Supported marketing initiatives by setting up promotional displays.
- Upheld company policies whilst interacting with customers and colleagues.
- Participated in staff meetings contributing valuable insights for improvement.
Digital marketing apprentice
MonkeyFish Marketing
Padiham , Lancashire
2016.01 - 2016.09
- Optimised SEO processes, resulting in higher search engine rankings.
- Enhanced online presence through creation of engaging content for social media platforms.
- Optimised landing pages to improve conversion rates.
- Developed e-commerce website featuring user-friendly interface and key functionalities.
- Conducted market research, identifying potential growth opportunities.
- Monitored industry trends, staying ahead of the competition.
- Assisted in planning and executing virtual events for audience growth.
- Collaborated on web design projects for optimal user experience.
- Participated in team brainstorming sessions to generate innovative ideas.
- Networked with media and PR professionals to build campaign reach.
- Predicted and interpreted consumer trends to improve product offerings.
Education
Bachelor of Science - Educational Psychology
Leeds Beckett University
Leeds 2020.09 - 2024.05
A-Levels - Education
Leeds City College
Leeds 2019.09 - 2020.06
GCSEs -
Park high school
Colne 2010.09 - 2015.06
Skills
Administrative support
-Programme coordination
Compliance management-Regulatory documentation
Team leadership-Staff supervision
Stakeholder communication-Client relations
Time management-Task prioritisation
Sales Strategy-Customer engagement
Digital & Systems Confidence-Microsoft Office proficiency
Adaptability-Performance under pressure
Affiliations
- Independently managing large online communities, including content scheduling and engagement strategy
- Retro technology and gaming preservation
- Outdoor activity and wellbeing
Accomplishments
- Successfully delivered a 12-week commissioned community outreach project in partnership with local Police and Fire Services, increasing youth engagement and attendance.
- Managed and grew digital community platforms to over 50,000 followers through consistent content planning and engagement strategy.
- Progressed to supervisory responsibilities in retail environments, demonstrating trust, reliability and leadership capability.
- Recognised by colleagues for organisational skills and reliability in coordinating structured programmes and events.
- Completed Digital Marketing Apprenticeship, developing foundational knowledge in communication strategy and digital systems.
Certification
- Safeguarding Training (Youth Sector)
- Emergency First Aid at Work
- Full UK Driving Licence
References
References available upon request.
Timeline
Lead youth worker
Colne Youth Action Group
2023.10 - 2025.10
Retail sales supervisor
Heron Foods
2020.10 - 2023.01
Bachelor of Science - Educational Psychology
Leeds Beckett University
2020.09 - 2024.05
Retail shift leader
McColl's
2019.12 - 2020.09
Marketing associate
Cube Group Marketing
2019.09 - 2019.11
A-Levels - Education
Leeds City College
2019.09 - 2020.06
Fundraiser
Young Lives vs Cancer
2019.07 - 2019.09
Retail sales associate
Sainsbury's
2016.10 - 2019.06
Digital marketing apprentice
MonkeyFish Marketing
2016.01 - 2016.09
GCSEs -
Park high school
2010.09 - 2015.06