BOITUMELO JANKIE
PRETORIA,SOUTH AFRICA
Summary
Dedicated professional with a strong focus on customer service and guest relations, excelling in multitasking efficiency and adaptability to shift work. Demonstrates clear communication and proficient receptionist duties, ensuring seamless front desk oversight. Committed to enhancing customer experiences through effective communication proficiency and a keen attention to detail.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Public area attendant
Royal Caribbean International
Miami, United State Of America
2025.11 - Current
- Utilised appropriate cleaning equipment with care for prolonged usage and cost-efficiency.
- Performed routine inspections, identified potential hazards.
- Conducted daily stock checks to ensure availability of cleaning supplies at all times.
- Maintained high standards of cleanliness in public areas for enhanced guest experience.
Customer service assistant
DUNNS STORE
MOUNT FLETCHER, SOUTH AFRICA
2023.02 - 2025.10
- Prioritized tasks during busy periods for maximized productivity.
- Improved customer relations by managing customer complaints effectively.
- Collaborated well within team setting, fostering positive working atmosphere.
- Improved efficiency at checkout by mastering POS system operations quickly.
News anchor
Cosmo FM
Johannesburg, SOUTH AFRICA
2021.11 - 2022.11
- Uncovered newsworthy events with diligent investigative reporting.
- Collaborated closely with editors to refine story content before broadcasting.
- Balanced objectivity and sensitivity whilst reporting contentious issues.
Education
Diploma of Higher Education - Public Relations
Unirvesrity of South Africa
Pretoria 2021.02 - 2024.10
Skills
Multitasking efficiency
Adaptability to shift work
Customer focus
Guest relations
Clear communication
Communication proficiency
Public Relations
Strategic planning
Public speaking
Timeline
Public area attendant
Royal Caribbean International
2025.11 - Current
Customer service assistant
DUNNS STORE
2023.02 - 2025.10
News anchor
Cosmo FM
2021.11 - 2022.11
Diploma of Higher Education - Public Relations
Unirvesrity of South Africa
2021.02 - 2024.10