Boe Brownridge
Rhos on sea,Conwy
Summary
I am a very friendly and hard-working individual with a tireless work ethic. I love to get trained up and learn new things to better improve my work life. I am very skilled in delegating tasks and managing priorities to ensure all targets are met.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Bar and restaurant supervisor
The Goat Restaurant
Llandudno, Conwy
05.2024 - Current
- Oversaw bar operation, ensuring excellent guest service at all times.
- Handled complex situations under pressure while maintaining high levels of professionalism.
- Upheld legal requirements by ensuring compliance with licensing, health and safety legislation in the UK.
- Performed administrative tasks such as taking over the phone payments, emails and daily paperwork.
- Trained new team members to improve their skills and performance.
- Led team to deliver outstanding service.
- Provided support for all staff members
Food and beverage assistant
Deganwy Quay Hotel and Spa
Deganwy, Conwy
05.2023 - Current
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customers selections.
- Actively listened to guests and understood when managing complex food service complaints.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Provided first-class customer care through helpful, friendly service.
- Ensured clean and tidy restaurant and bar areas, minimising potential health and safety risks.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards to provide a fine dining experience.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- High standard of cocktail knowledge to accommodate to all guests preferences when working on the bar.
Bar and restaurant supervisor
The Sun Verge
Rhyl, Denbighshire
01.2023 - 05.2023
- Led team to deliver outstanding hospitality operations.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of customers.
- Monitored bar needs and delegated tasks to have the most efficient team.
- Optimised customer experience by implementing exemplary service standards.
Food and beverage assistant
The Post House
Llandudno, Conwy
02.2022 - 01.2023
- Ability to work in a fast-paced environment and under pressure.
- Ability to work as part of a team and support colleagues at all times.
- Proficient in taking orders, serving food, working on a bar and handling payments.
- Maintained poise and focus under pressure allowing for efficient, error-free restaurant service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Food and beverage assistant
The Rhos Fynnach
Rhos on Sea, Conwy
04.2021 - 02.2022
- Placing orders by listening to customers, documenting selected menu items, substitutions and add-ons.
- Ensuring that I maintain outstanding levels of politeness for professional, personable customer service.
- Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
Education
A-Levels - Finance, Sociology and Business Studies
Ysgol Eirias
Colwyn Bay, Conwy 09.2021 - 05.2023
Skills
- Bar service
- Food service expertise
- Professional emails
- Guest interaction
- Product recommendations
- Microsoft office
- Multitasking proficiency
Timeline
Bar and restaurant supervisor
The Goat Restaurant
05.2024 - Current
Food and beverage assistant
Deganwy Quay Hotel and Spa
05.2023 - Current
Bar and restaurant supervisor
The Sun Verge
01.2023 - 05.2023
Food and beverage assistant
The Post House
02.2022 - 01.2023
A-Levels - Finance, Sociology and Business Studies
Ysgol Eirias
09.2021 - 05.2023
Food and beverage assistant
The Rhos Fynnach
04.2021 - 02.2022
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