Summary
Overview
Work history
Education
Skills
Quote
Timeline
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Blessing Nnenna Nwali

Administrative Assistant

Summary

Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support.

Overview

1
1
years of professional experience
5
5
years of post-secondary education

Work history

NYSC/Administrative Assistant

Delta State Govt Cabinet House
, Delta State
11.2022 - 11.2023
  • Dealt with routine inquiries at reception or by telephone and referred more complex matters to staff members.
  • Provided printing, photocopying, and scanning support to colleagues.
  • Assisted managers in compiling and organising materials for meetings.
  • Typed and proofread documents produced by other staff members.
  • Kept and maintained accurate filing system for preservation of office information.
  • Researched, analysed, and summarised data for research.
  • Acted as main contact for internal and external clients.
  • Called maintenance team to perform repairs and inspections on office equipment.
  • Supported staff with administrative needs for photocopying and filing.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Organised tasks by level of urgency and importance to make best of time and resources.
  • Examined, scanned, and input documents in software system.
  • Helped staff to maximise efficiency by providing clerical and secretarial support.
  • Contributed to harmonious and productive office environment by building positive relationships with coworkers, which increased service by 10%.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Gathered information, created charts and produced reports for staff.

Sales Representative

GTB Collections
Asaba, Delta State
01.2013 - 09.2016
  • Utilised various sales techniques to develop relationships with customers and drive sales.
  • Collected and processed payments.
  • Contacted satisfied customers to offer additional services.
  • Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Used consultative sales approach to understand and meet customer needs.
  • Completed customer searches to generate new leads.
  • Built lasting relationships with clients through customer service interactions.
  • Responded to telephone and in-person requests for information.
  • Helped resolve client problems quickly with superior customer service.
  • Developed new business by networking with valuable customers.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Adapted sales techniques to specific clients and promoted products based on individualised client needs.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
  • Accounted for all inventory and ordered new stock.
  • Prepared sales contracts and oversaw signing of both parties.
  • Presented latest merchandise to prospective buyers.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Maximised business potential by providing excellent customer service and ensuring 66% client retention.

Education

Bachelor of Science - Sociology And Anthropology

Ebonyi State University
Abakaliki
09.2016 - 04.2021

Skills

  • Microsoft Word
  • Event coordination
  • Microsoft Excel
  • Travel management
  • Data entry
  • Information security
  • Office equipment maintenance
  • Event planning
  • Problem resolution
  • Staff motivation
  • Cheque processing
  • Event planning and management
  • Problem-solving
  • Time management
  • Customer-focused
  • Marketing
  • Communication skills
  • Team building

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

NYSC/Administrative Assistant

Delta State Govt Cabinet House
11.2022 - 11.2023

Bachelor of Science - Sociology And Anthropology

Ebonyi State University
09.2016 - 04.2021

Sales Representative

GTB Collections
01.2013 - 09.2016

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Blessing Nnenna NwaliAdministrative Assistant