Blessing Nnenna Nwali
Administrative Assistant
Delta
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support.
Overview
1
1
years of professional experience
Work History
NYSC/Administrative Assistant
Delta State Govt House Cabinet House
Asaba, Delta State
11.2022 - 11.2023
- Dealt with routine inquiries at reception or by telephone and referred more complex matters to staff members.
- Provided printing, photocopying, and scanning support to colleagues.
- Assisted managers in compiling and organising materials for meetings.
- Typed and proofread documents produced by other staff members.
- Kept and maintained accurate filing system for preservation of office information.
- Researched, analysed, and summarised data for research.
- Acted as main contact for internal and external clients.
- Called maintenance team to perform repairs and inspections on office equipment.
- Supported staff with administrative needs for photocopying and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Organised tasks by level of urgency and importance to make best of time and resources.
- Examined, scanned, and input documents in software system.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers, which increased service by 10%.
Sales Representative
GTB Collections
Asaba, Delta State
01.2013 - 09.2016
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Collected and processed payments.
- Contacted satisfied customers to offer additional services.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Used consultative sales approach to understand and meet customer needs.
- Completed customer searches to generate new leads.
- Built lasting relationships with clients through customer service interactions.
- Responded to telephone and in-person requests for information.
- Helped resolve client problems quickly with superior customer service.
- Developed new business by networking with valuable customers.
- Resolved customer concerns promptly to maintain satisfaction.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Accounted for all inventory and ordered new stock.
- Prepared sales contracts and oversaw signing of both parties.
- Presented latest merchandise to prospective buyers.
- Set up appointments with potential and current customers to discuss new products and services.
- Maximised business potential by providing excellent customer service and ensuring 66% client retention.
Education
Bachelor of Science - Sociology And Anthropology
Ebonyi State University
04.2021
Skills
- Microsoft Word
- Microsoft Excel
- Data entry
- Problem resolution
- Attention to Detail
- Process Improvement
- Microsoft Office
- Customer service orientation
- Microsoft Outlook
- Interpersonal communications
- Training and Development
Timeline
NYSC/Administrative Assistant
Delta State Govt House Cabinet House
11.2022 - 11.2023
Sales Representative
GTB Collections
01.2013 - 09.2016
Bachelor of Science - Sociology And Anthropology
Ebonyi State University
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