Hi, I’m
Blessing Nyamekye
Coventry,West Midlands
Summary
Dynamic and dependable professional with strong organisational and interpersonal skills gained from customer service roles. Adept in team leadership and supervision. Demonstrates exceptional report writing skills and basic administration knowledge, complemented by a fast learning ability and a collaborative team player mindset. Knowledgeable about managing front desk operations and handling guest inquiries with professionalism and care. Ready to use and develop communication, problem-solving, and leadership skills while seeking to leverage these competencies towards enhancing operational efficiency and customer satisfaction.
Overview
11
years of professional experience
7
years of post-secondary education
Work history
Kozo Hospitality Ltd
Head of Reception
12.2022 - 01.2025
Job overview
- Supervise the reception team to provide flawless operation during working hours.
- Provide exceptional customer service.
- Ensure proper communication between the reception team, restaurant manager and head chef regarding events and bookings.
- Liaise with the restaurant manager to ensure the reception team is on the proper shift, considering strengths and weaknesses.
- Report writing – Liaise with department heads for information concerning their shifts to produce accurate reports.
- Proactively address potential issues before they escalate, ensuring guest satisfaction.
- Train new reception staff members, ensuring high standards of customer service.
Sunda Ghana (Micasso Tiles Plaza)
Customer Service Officer (CSO)
05.2020 - 11.2021
Job overview
- Assist clients with information about products.
- Assist clients in selecting and purchasing goods.
- Resolve customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Develop strong relationships with customers fostering brand loyalty and repeat business.
- Assist salesmen in making orders for their clients.
- Write sales reports and other reports.
- Record keeping.
- Maintain up-to-date knowledge, resulting in effective product promotion.
Build Italia Limited
Manager in charge
05.2019 - 03.2020
Job overview
- Manage staff to maintain smooth operations.
- Ensure timely and appropriate completion of projects by staff.
- Take stock of the various products to reduce shortages and manage sales.
- Cultivate strong relationships with clients to secure repeat business.
- Negotiate vendor contracts to secure favourable terms and conditions.
- Write reports and schedule meetings for the director.
- Enforce safety regulations to reduce workplace accidents.
37 Military Hospital, AccraAccra
National Service
09.2017 - 08.2018
Job overview
- Manage the medical store of the assigned department.
- Drafting and Writing of Periodic Reports and Minutes.
- Complete duties to deliver on targets with accuracy and efficiency.
- Oversee billing and collection processes.
- Record keeping.
- Offer friendly, efficient customer service and handle challenging situations with ease.
- Support the team by demonstrating respect and willingness to help in nursing, general administration and other tasks.
37 Military Hospital, AccraAccra
Internship
06.2017 - 08.2017
Job overview
- Manage the medical store of the assigned department.
- Drafting and Writing of Periodic Reports and Minutes.
- Assist in the nursing of patients.
- Successfully deliver on tasks within tight deadlines.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Offer friendly, efficient customer service and handle challenging situations with ease.
37 Military Hospital, AccraAccra
Clinical Attachment
06.2016 - 08.2016
Job overview
- Sit in counselling/therapy session to document cases.
- Record keeping.
- Perform clinical assignments given by supervisors.
- Quickly learn and apply new skills to daily tasks, improving efficiency and productivity.
- Consistently arrive at work on time and ready to start immediately.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
Obuasi Government Hospital
Clinical Attachment
06.2014 - 08.2014
Job overview
- Counselling on HIV/AIDS and other STDs/STIs.
- Getting patients tested for HIV/AIDS and other STDs/STIs.
- Record keeping.
- Support the team by demonstrating respect and willingness to help.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Deliver exceptional customer service by proactively listening to concerns and answering questions.
Education
Coventry UniversityCoventry
MSc. from Forensic Psychology and Mental Health
01.2026 - 03.2026
Wisconsin International University CollegeGhana
Executive Certificate from Security Management, Forensic and Investigative Psychology
03.2022 - 06.2022
University of GhanaLegon
BA from English and Psychology
01.2013 - 01.2017
St. Louis Senior High SchoolKumasi
West African Secondary School Certificate Examination (WASSCE) from General Arts
01.2010 - 01.2013
Skills
- Strong customer service and interpersonal skills
- Team leadership and supervision
- Report writing skills and basic administration knowledge
- Team player and a fast learner
- Proficient in Microsoft Word, Excel and PowerPoint
- ResDiary and SevenRooms reservations system knowledge
- Front of House (FOH) management
References
References available upon request.
Volunteer Experience
- Shallome of Zion Orphanage Schools - 2018-11, 2019-04
Teach classroom and Bible lessons; assist in the general upbringing of the children; conduct examinations for assessing the students; assist in the management of the home and school.
- Samuel Amo Tobin Foundation, Accra - 2018-09, 2018-11 Assist Programmes Officer in planning and organising programmes; drafting and writing of periodic reports and minutes; provide customer care services to clients; teach adult literacy class.
Availability
See my work availability
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Timeline
Coventry University
MSc. from Forensic Psychology and Mental Health
01.2026 - 03.2026
Head of Reception
Kozo Hospitality Ltd
12.2022 - 01.2025
Wisconsin International University College
Executive Certificate from Security Management, Forensic and Investigative Psychology
03.2022 - 06.2022
Customer Service Officer (CSO)
Sunda Ghana (Micasso Tiles Plaza)
05.2020 - 11.2021
Manager in charge
Build Italia Limited
05.2019 - 03.2020
National Service
37 Military Hospital, Accra
09.2017 - 08.2018
Internship
37 Military Hospital, Accra
06.2017 - 08.2017
Clinical Attachment
37 Military Hospital, Accra
06.2016 - 08.2016
Clinical Attachment
Obuasi Government Hospital
06.2014 - 08.2014
University of Ghana
BA from English and Psychology
01.2013 - 01.2017
St. Louis Senior High School
West African Secondary School Certificate Examination (WASSCE) from General Arts
01.2010 - 01.2013