Summary
Overview
Work history
Education
Skills
References
Volunteer Experience
Work availability
Timeline
Hi, I’m

Blessing Nyamekye

Coventry,West Midlands

Summary

Dynamic and dependable professional with strong organisational and interpersonal skills gained from customer service roles. Adept in team leadership and supervision. Demonstrates exceptional report writing skills and basic administration knowledge, complemented by a fast learning ability and a collaborative team player mindset. Knowledgeable about managing front desk operations and handling guest inquiries with professionalism and care. Ready to use and develop communication, problem-solving, and leadership skills while seeking to leverage these competencies towards enhancing operational efficiency and customer satisfaction.

Overview

11
years of professional experience
7
years of post-secondary education

Work history

Kozo Hospitality Ltd

Head of Reception
2022.12 - 2025.01 (2 education.years_Label & 1 education.month_Label)

Job overview

  • Supervise the reception team to provide flawless operation during working hours.
  • Provide exceptional customer service.
  • Ensure proper communication between the reception team, restaurant manager and head chef regarding events and bookings.
  • Liaise with the restaurant manager to ensure the reception team is on the proper shift, considering strengths and weaknesses.
  • Report writing – Liaise with department heads for information concerning their shifts to produce accurate reports.
  • Proactively address potential issues before they escalate, ensuring guest satisfaction.
  • Train new reception staff members, ensuring high standards of customer service.

Sunda Ghana (Micasso Tiles Plaza)

Customer Service Officer (CSO)
2020.05 - 2021.11 (1 education.year_Label & 6 education.months_Label)

Job overview

  • Assist clients with information about products.
  • Assist clients in selecting and purchasing goods.
  • Resolve customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Develop strong relationships with customers fostering brand loyalty and repeat business.
  • Assist salesmen in making orders for their clients.
  • Write sales reports and other reports.
  • Record keeping.
  • Maintain up-to-date knowledge, resulting in effective product promotion.

Build Italia Limited

Manager in charge
2019.05 - 2020.03 (10 education.months_Label)

Job overview

  • Manage staff to maintain smooth operations.
  • Ensure timely and appropriate completion of projects by staff.
  • Take stock of the various products to reduce shortages and manage sales.
  • Cultivate strong relationships with clients to secure repeat business.
  • Negotiate vendor contracts to secure favourable terms and conditions.
  • Write reports and schedule meetings for the director.
  • Enforce safety regulations to reduce workplace accidents.

37 Military Hospital, Accra
Accra

National Service
2017.09 - 2018.08 (11 education.months_Label)

Job overview

  • Manage the medical store of the assigned department.
  • Drafting and Writing of Periodic Reports and Minutes.
  • Complete duties to deliver on targets with accuracy and efficiency.
  • Oversee billing and collection processes.
  • Record keeping.
  • Offer friendly, efficient customer service and handle challenging situations with ease.
  • Support the team by demonstrating respect and willingness to help in nursing, general administration and other tasks.

37 Military Hospital, Accra
Accra

Internship
2017.06 - 2017.08 (2 education.months_Label)

Job overview

  • Manage the medical store of the assigned department.
  • Drafting and Writing of Periodic Reports and Minutes.
  • Assist in the nursing of patients.
  • Successfully deliver on tasks within tight deadlines.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Offer friendly, efficient customer service and handle challenging situations with ease.

37 Military Hospital, Accra
Accra

Clinical Attachment
2016.06 - 2016.08 (2 education.months_Label)

Job overview

  • Sit in counselling/therapy session to document cases.
  • Record keeping.
  • Perform clinical assignments given by supervisors.
  • Quickly learn and apply new skills to daily tasks, improving efficiency and productivity.
  • Consistently arrive at work on time and ready to start immediately.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.

Obuasi Government Hospital

Clinical Attachment
2014.06 - 2014.08 (2 education.months_Label)

Job overview

  • Counselling on HIV/AIDS and other STDs/STIs.
  • Getting patients tested for HIV/AIDS and other STDs/STIs.
  • Record keeping.
  • Support the team by demonstrating respect and willingness to help.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Deliver exceptional customer service by proactively listening to concerns and answering questions.

Education

Coventry University
Coventry

MSc. from Forensic Psychology and Mental Health
2026.01 - 2026.03 (2 education.months_Label)

Wisconsin International University College
Ghana

Executive Certificate from Security Management, Forensic and Investigative Psychology
2022.03 - 2022.06 (3 education.months_Label)

University of Ghana
Legon

BA from English and Psychology
2013.01 - 2017.01 (4 education.years_Label)

St. Louis Senior High School
Kumasi

West African Secondary School Certificate Examination (WASSCE) from General Arts
2010.01 - 2013.01 (3 education.years_Label)

Skills

  • Strong customer service and interpersonal skills
  • Team leadership and supervision
  • Report writing skills and basic administration knowledge
  • Team player and a fast learner
  • Proficient in Microsoft Word, Excel and PowerPoint
  • ResDiary and SevenRooms reservations system knowledge
  • Front of House (FOH) management

References

References available upon request.

Volunteer Experience

  • Shallome of Zion Orphanage Schools - 2018-11, 2019-04

 Teach classroom and Bible lessons; assist in the general upbringing of the children; conduct examinations for assessing the students; assist in the management of the home and school.

  • Samuel Amo Tobin Foundation, Accra - 2018-09, 2018-11 Assist Programmes Officer in planning and organising programmes; drafting and writing of periodic reports and minutes; provide customer care services to clients; teach adult literacy class.
Availability
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Timeline

Coventry University

MSc. from Forensic Psychology and Mental Health
2026.01 - 2026.03 (2 education.months_Label)

Head of Reception

Kozo Hospitality Ltd
2022.12 - 2025.01 (2 education.years_Label & 1 education.month_Label)

Wisconsin International University College

Executive Certificate from Security Management, Forensic and Investigative Psychology
2022.03 - 2022.06 (3 education.months_Label)

Customer Service Officer (CSO)

Sunda Ghana (Micasso Tiles Plaza)
2020.05 - 2021.11 (1 education.year_Label & 6 education.months_Label)

Manager in charge

Build Italia Limited
2019.05 - 2020.03 (10 education.months_Label)

National Service

37 Military Hospital, Accra
2017.09 - 2018.08 (11 education.months_Label)

Internship

37 Military Hospital, Accra
2017.06 - 2017.08 (2 education.months_Label)

Clinical Attachment

37 Military Hospital, Accra
2016.06 - 2016.08 (2 education.months_Label)

Clinical Attachment

Obuasi Government Hospital
2014.06 - 2014.08 (2 education.months_Label)

University of Ghana

BA from English and Psychology
2013.01 - 2017.01 (4 education.years_Label)

St. Louis Senior High School

West African Secondary School Certificate Examination (WASSCE) from General Arts
2010.01 - 2013.01 (3 education.years_Label)

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