Summary
Overview
Work history
Skills
Certification
Languages
Interest
Affiliations
Timeline
Generic

Blessing Mafukua Metikuiza

Greater London ,Enfield

Summary

Dedicated professional with a strong background in customer service, communication, and sales skills. Adept at upselling, cross-selling, and assisting customers in making informed purchase decisions. Possesses extensive product knowledge to confidently address customer inquiries. Demonstrates excellent teamwork, problem-solving abilities, and attention to detail in maintaining tidy displays and accurate pricing. Skilled in numeracy for handling cash transactions and providing correct change. Efficient in time management to complete tasks promptly and adaptable to fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Tesco Colleague

Tesco Brookfield Centre Waltham Cross
London, Chestnut
12.2024 - 01.2025
  • Delivered excellent customer service by greeting shoppers with friendly smiles and helpful attitude, making every customer feel welcome.
  • Assisted customers in finding products and answered queries efficiently to ensure smooth shopping experience for example assisted +21 customers whilst on aisles
  • Operated tills accurately, provided fast and friendly service, offered to pack shopping, and thanked customers at end of each transaction.
  • Handled stock deliveries with care, replenished shelves and freezers promptly, and ensured products were well-presented and easy to find.
  • Maintained high standards of store cleanliness, safety, and organisation by completing regular routines and cleaning tasks.
  • Worked apart of small, supportive teams, adapting to different tasks across shop floor and consistently meeting daily goals.
  • Demonstrated reliability, flexibility, and strong work ethic, covering shifts when needed and supporting colleagues during busy periods.

Crew member

Burger King
London
11.2024 - 11.2024
  • Worked efficiently during peak hours to meet customers' expectations.
  • Delivered excellent customer service by addressing customer queries promptly.
  • Greeted every customer warmly on arrival leading positive first impressions.
  • Packaged take-away orders carefully to prevent spillage or damage during transport.
  • Managed cash register, maintained accuracy in all transactions.
  • Prepared food orders accurately to ensure customer satisfaction.
  • Cleaned dining area regularly, provided a pleasant atmosphere for customers.
  • Covered drive-thru during peak times, collecting items and packing orders correctly.

Crew member

McDonald's
London
10.2021 - 11.2024
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Delivered fast, friendly, and accurate service in a high-paced environment, ensuring every customer had a positive experience.
  • Took customer orders at the front counter and drive-thru, handling payments and maintaining excellent communication and accuracy.
  • Prepared food and beverages to McDonald's high standards, ensuring quality, hygiene, and food safety at all times.
  • Maintained cleanliness of the dining area, kitchen, and customer service stations by following strict cleaning schedules.
  • Worked closely with team members and management to meet service goals, manage busy periods, and resolve issues calmly under pressure.
  • Adapted quickly to changing roles throughout shifts, from cooking and cleaning to front-of-house service and restocking.
  • Demonstrated reliability, a positive attitude, and a strong work ethic, contributing to a supportive and productive team culture.
  • Handled high-pressure situations calmly providing solutions promptly.

Marketing assistant

Swan marketing London
London
09.2024 - 09.2024
  • Approached households directly to promote and sell products/services, building rapport quickly with potential customers.
  • Delivered persuasive and confident sales pitches tailored to individual customer needs, consistently meeting or exceeding sales targets.
  • Handled objections professionally and maintained a positive attitude, even in high-pressure or challenging situations.
  • Recorded customer details and feedback accurately, ensuring all data was handled with care and confidentiality.
  • Worked independently and managed time effectively while covering assigned areas and routes efficiently.
  • Demonstrated strong communication, resilience, and adaptability in a face-to-face sales environment.
  • Met personal and team sales targets consistently.
  • Walked long distances during door-to-door outreach, demonstrating commitment and endurance.

Waitress

Rhapsodiz
Waltham Cross
08.2021 - 10.2021
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Provided friendly and attentive service to guests, taking orders accurately and delivering food and drinks promptly.
  • Managed multiple tables efficiently in a fast-paced environment, balancing tasks while remaining calm under pressure.
  • Handled payments and operated the till system, processing cash and card transactions accurately.
  • Collaborated closely with kitchen and bar staff to ensure smooth service and timely delivery of orders.
  • Followed all health, safety, and hygiene standards, keeping the dining area clean and presentable at all times.
  • Addressed customer queries or concerns quickly and professionally, resolving issues to ensure satisfaction.

Skills

  • Customer Service
  • Communication
  • Sales Skills
  • Product Knowledge
  • Calm under pressure
  • Teamwork
  • Problem Solving
  • Attention to Detail
  • Time Management

Certification

Whilst working in McDonald's I have gained certificates in Health and Safety (EOTF), Hygiene & Food Safety (EOTF), Drive-thru Order Presenting (EOTF), Order Presenting (EOTF), Order Taking (EOTF), Drive-thru Order Taking (EOTF), Customer Areas (EOTF).

Languages

English
Lingala

Interest

  • Proven teamwork and leadership skills through volunteering at community events such as church events
  • Entrepreneurial initiative demonstrated by reselling curated finds on platforms like Vinted
  • Avid runner, dedicated reader

Affiliations

  • Volunteering
  • Cooking or Baking
  • Event Planning
  • Walking
  • Reading

Timeline

Tesco Colleague

Tesco Brookfield Centre Waltham Cross
12.2024 - 01.2025

Crew member

Burger King
11.2024 - 11.2024

Marketing assistant

Swan marketing London
09.2024 - 09.2024

Crew member

McDonald's
10.2021 - 11.2024

Waitress

Rhapsodiz
08.2021 - 10.2021

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Blessing Mafukua Metikuiza