Blessing Iyamu
Northampton
Summary
Highly skilled professional with a strong foundation in verbal and written communication, effective teamwork, and efficient time management. Demonstrates exceptional project management abilities, IT literacy, and proficiency in Microsoft Office applications. Adept at problem assessment and resolution, delivering exemplary customer service, and maintaining a strong work ethic under pressure. Committed to leveraging technical expertise and interpersonal skills to drive organisational success while pursuing opportunities for professional growth.
Overview
1
1
Certification
Work History
FIELD SALES REPRESENTATIVE
Kharis Initiative
London, Central London
- Successfully closed deals with clients through skilled negotiation tactics.
- Dealt with customer queries and complaints promptly, enhancing customer trust and loyalty towards the initiative.
- Maintained detailed records of all sales tactics for future reference and improvement strategies.
- Trained junior team members to improve overall performance of the sales team.
- Presented sales pitches convincingly, securing numerous sales.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance UK
Northampton, Northamptonshire
- Enhanced communication channels through regular updates on company policies and promotions.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Provided tailored support to customers for increased customer satisfaction.
- Developed strong relationships with customers increasing brand loyalty and repeat business.
COURT CLERK
NORTHAMPTON MAGISTRATES COURT
Northampton, Northamptonshire
- Handled sensitive information with utmost discretion; upheld integrity of judicial process.
- Organised administration for smoother court proceedings.
- Facilitated communication amongst legal parties, promoting better understanding of cases at hand.
- Prepared courtroom for sessions, ensuring optimal functionality.
DEPARTMENT TEAM LEADER
Petco
Northampton, Northamptonshire
- Supervised department in the handling of goods and products in the warehouse.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Coordinated daily tasks, ensuring smooth workflow within the team.
EVENT STAFF
Events People Agency
Northampton, Northamptonshire
- Facilitated successful networking sessions by arranging conducive environments.
- Assisted in post-event tasks such as cleanup and inventory management to ensure a tidy venue after every occasion.
- Worked closely with event managers to understand specific requirements for each function.
- Managed crowd control measures, maintained orderly event environment.
RETAIL WORKER
Primark
Birmingham
- Followed company policies and guidelines strictly maintaining standards of operation.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Created attractive product displays that stimulated customer interest and purchases.
- Managed inventory levels effectively to minimise out-of-stock situations.
Education
A – Levels -
Kingsthorpe College
Northampton, NorthamptonshireDiploma of Higher Education - Law with Criminal Justice
Birmingham city university
BirminghamSkills
- Excellent verbal and written communication
- Effective teamwork
- Efficient time management
- Great project management
- Excellent IT skills
- IT literacy
- Exemplary customer service skills
- Microsoft Office proficient
- Problem assessment and resolution
- Strong work ethic
- Working under pressure
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Certification
Lexis Library Foundation Certificate / Lexis Nexis / 29/09/2021
Level 1 Certificate in Digital Contact Centre Operations / ETCAL / 10/07/2024
Affiliations
- Floristry
- Musical Theatre
- Christianity
- Art & Literature
Timeline
FIELD SALES REPRESENTATIVE
Kharis Initiative
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance UK
COURT CLERK
NORTHAMPTON MAGISTRATES COURT
DEPARTMENT TEAM LEADER
Petco
EVENT STAFF
Events People Agency
RETAIL WORKER
Primark
A – Levels -
Kingsthorpe College
Diploma of Higher Education - Law with Criminal Justice
Birmingham city university
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