Blanche Senga
Croydon,Surrey
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Manager
Self employed
Croydon, Surrey
01.2024 - Current
- Developed organisational policies for administrative oversight and internal controls.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
- Planned revenue generation strategies designed for growth.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Planned and managed resources and budget to support and deliver objectives.
- Monitored health and safety measures for guaranteed compliance.
Customer assistant
Marks & Spencer
Croydon, Surrey
01.2014 - 12.2023
- Created attractive visual merchandising and shop window displays.
- Offered prompt solutions to maintain customer satisfaction.
- Completed transactions to replace or exchange defective items.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Applied conflict management to stressed and concerned customers.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
Higher National Diploma - Business and Management
Croydon College (University Centre Croydon)
London 09.2021 - 07.2022
Skills
- Operations oversight
- Key accounts and territory management
- Integrative negotiation
- Commercial improvement planning
- Change management
- Conflict resolution
- Coaching leadership
- Financial leadership
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Affiliations
- Travelling, Socialising, Creating new hairstyles
Languages
French
Fluent
English
Advanced
Timeline
Manager
Self employed
01.2024 - Current
Higher National Diploma - Business and Management
Croydon College (University Centre Croydon)
09.2021 - 07.2022
Customer assistant
Marks & Spencer
01.2014 - 12.2023
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