Bismark Bortei Bortier
Nottingham,United Kingdom
Summary
Energetic Site Manager with outstanding ability to build strong relationship with clients, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to completing projects on time and under allocated budget, morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
site Manager/supervisor
Word Is Bond Consultancy
Accra, Ghana
08.2016 - 05.2023
- Maintained safe, secure working environments, with zero accidents over years.
- Kept workforce in compliance with operational standards and safety regulations by closely monitoring activities.
- Minimized defects through inspections and process reviews.
- Administered site diary with comprehensive visitor, meeting and incident logs.
- Coordinated supply chain and procurement processes to meet budget needs.
- Assessed areas and performed quality control to minimise risks.
- Collaborated with quantity surveyors to monitor costs and expenses.
- Assist owners in securing permits.
- Maintained clean environment by removing hazardous materials.
- Established work schedules and assignments for employees, maintaining area staffing levels at all times.
Relationship Manager
Kpeshie Mutual Health Insurance
Accra, Ghana
01.2011 - 04.2013
- Formulated customer satisfaction surveys to gather feedback for improvement.
- Managing the scheme defaulter system
- Conducting in-depth review of defaulting client circumstances
- Providing assistance and advise to service users.
- Retained customers with multi-channel engagement strategy.
- Developed pipeline of prospective clients.
- Conducted in-depth client visits and periodic business reviews.
- Advised customers on product upgrades and rollouts.
- Managed long-term customer relationships to increase revenue.
Education
Bachelor's of Arts (Business Studies) - Accounting
Wisconsin University College
Accra, Ghana 06.2013 - 05.2016
Diploma part 1 - Business Management (ABE-UK)
Zenith University College
Accra, Ghana 06.2008 - 12.2010
Skills
- Supply negotiation
- Logistical planning
- Site management
- Event supervision
- Building site supervision
- Adaptability
- Contract management
- Communication Skills
- Good interpersonal relationship
Languages
English
Intermediate
B1
Additional Information
I cared for my father for eight years single-handedly, when he was diagnosed with dementia which gave me an excellent experience in care.(2000-2008).
I have worked as a call handler before in the year 1998-2001 in a communication center.
Timeline
site Manager/supervisor
Word Is Bond Consultancy
08.2016 - 05.2023
Bachelor's of Arts (Business Studies) - Accounting
Wisconsin University College
06.2013 - 05.2016
Relationship Manager
Kpeshie Mutual Health Insurance
01.2011 - 04.2013
Diploma part 1 - Business Management (ABE-UK)
Zenith University College
06.2008 - 12.2010
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