Bishno Datta
London,United Kingdom
Summary
Focused Electrical & Electronic Engineering student with a Diploma of Higher Education in Electrical Engineering and current Bachelor of Science studies. Demonstrates strong foundations in circuit analysis, fault finding, and electrical systems. Leverages technical knowledge alongside leadership and problem-solving skills to foster safe working environments and drive continuous improvement.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Customer Assistant
Marks & Spencer
London, United Kingdom
07.2025 - Current
- Delivered friendly, attentive service by promptly responding to customer enquiries and efficiently processing order requests to enhance customer satisfaction.
- Resolved customer service enquiries quickly and accurately, contributing to a positive shopping experience.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Collaborated with team to manage cashier tasks and assist customers, ensuring a clean and welcoming store environment.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
Receptionist
Marriott Hotels
London, United Kingdom
09.2024 - 06.2025
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Welcomed guests and clients warmly, creating a positive first impression.
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
- Handled incoming telephone calls, accurately taking messages and relaying to personnel for effective communication.
- Maintained clean, organised reception area to enhance visitor experience.
Sub Assistant Engineer
Rimso Battery & co. pvt. ltd
Narayangonj, Bangladesh
01.2023 - 12.2023
- Conducted regular maintenance checks and repairs on electrical systems to uphold operational standards.
- Implemented innovative solutions to complex engineering problems, enhancing project efficiency and effectiveness.
- Directed surveyors, drafters and junior engineers through project stages to successful completion.
- Guided junior engineers and technicians, providing technical advice and mentoring to foster team development.
- Led training sessions for junior engineers and technicians, fostering professional development.
- Developed and maintained project documentation, including contracts, drawings, and reports, for audit and compliance purposes.
- Maintained project materials, including blueprints, schematics and specifications.
Education
Bachelor of Science - Electrical & Electronic Engineering
London South Bank University
London01-2027
Diploma of Higher Education - Electrical Engineering
Feni Polytechnic Institute
Feni, Bangladesh01-2022
Skills
- Customer support
- Customer relationship management
- Retail sales
- Conflict resolution
- Collaborative teamwork
- Team leadership
- Operational efficiency
- Technical support
- Technical documentation
- Professional correspondence
- Inventory management
Languages
Hindi
Upper Intermediate
B2
English
Advanced
C1
Interests
- Reading
- Cycling
- Driving
- Tv shows
Timeline
Customer Assistant
Marks & Spencer
07.2025 - Current
Receptionist
Marriott Hotels
09.2024 - 06.2025
Sub Assistant Engineer
Rimso Battery & co. pvt. ltd
01.2023 - 12.2023
Bachelor of Science - Electrical & Electronic Engineering
London South Bank University
Diploma of Higher Education - Electrical Engineering
Feni Polytechnic Institute