Birgit Abena Kriese
london,bexley
Summary
I am a highly motivated, adaptable and responsible individual with excellent customer service and teamwork skills. I have mastered important skills such as customer relations, telephone manners and communication in my previous employment. I am determined to achieve the company goals, optimise business sales and support the company direction.
Overview
14
14
years of professional experience
Work History
Sales Assistant/A&A
M&S
11.2024 - Current
- Provided excellent customer service and resolved customer issues
- Assisted customers with purchases and queries
- Operated self-checkout services and provided support
- Maintained store presentation through stocking and processing deliveries
- Performed accuracy checks to maintain high quality standards in store operations
- Conducted operation gap scans to identify and resolve discrepancies
- Generated and acted on negative reports from gap scans to improve operational accuracy
Sales Assistant
Savers
11.2019 - 05.2023
- Advising customers on products and assisting with selections to enhance their shopping experience
- Welcoming customers upon store entry, creating a friendly shopping atmosphere
- Processed customer payments efficiently
- Resolving customer complaints and escalating serious issues to the manager to ensure customer satisfaction
- Helped receive and organise store deliveries
Sales Assistant
Primark
11.2017 - 01.2019
- Advised customers on product selection to enhance purchasing decisions.
- Assisted shoppers in locating desired products to improve shopping experience.
- Answering queries from customers
- Processed cash and card transactions accurately to ensure smooth transactions.
- Attached price tags to merchandise on display to ensure accurate pricing.
- Stocking shelves with merchandise
- Reported problems to the manager on duty.
Assistant/Receptionist
Makro Branch
09.2016 - 11.2017
- Checked in customers at reception, facilitating smooth and efficient registration process.
- Greeted customers at entrance, fostering a welcoming atmosphere.
- Handled customer inquiries, ensuring prompt and effective responses.
- Processing cash and card transactions
- Replenishing shelves and aisles
- Stock control every 2 weeks
- Cleaned promotional displays regularly to maintain visual appeal.
Supervisor
BHS
03.2012 - 08.2016
- Supported store manager in daily operations to ensure smooth functioning
- Promoted positive work environment to enhance employee morale and motivation
- Participated in day-to-day customer service alongside the sales assistants
- Facilitated customer refunds and exchanges at service desk to ensure satisfaction
- Ensured a high level of cleanliness and hygiene across areas of the store
- Receiving and merchandising of products
- Processing online orders
Education
German A-Level - ESOL Entry Level 3 and Level 1, including Maths, English and IT Skills
Skills
- Sales techniques
- Customer engagement
- Attention to detail
- Shift work
- Punctual and reliable
- Good communication skills
- Independent or team player
- Quick learner
Custom Section
- Pearson BTEC Level 1 in Work Skills
- Pearson NVQ Level 2 in Activity Leadership
- Active IQ Level 1 Award - Assisting in Health - Related Activity Sessions
- Active IQ Level 2 Certificate - Delivering Health Related Activity Sessions
- Qualsafe Level 3 Emergency First Aid at Work
- Microsoft Office Applications, i.e. Office, Outlook, Excel, Access and PowerPoint
References
References available on request
Hobbies and Interests
- In my spare time, I enjoy reading history books
- Spending time with my kids
- Decorating, crafting and DIY
Languages
German
Advanced
C1
Timeline
Sales Assistant/A&A
M&S
11.2024 - Current
Sales Assistant
Savers
11.2019 - 05.2023
Sales Assistant
Primark
11.2017 - 01.2019
Assistant/Receptionist
Makro Branch
09.2016 - 11.2017
Supervisor
BHS
03.2012 - 08.2016