BINDUSRI JUVVA
Cambridge,Cambridgeshire
Summary
Energetic and dedicated waitress with 2+ years of experience working in high-volume restaurant settings. Passionate about delivering top-tier customer service and creating a welcoming dining experience. Skilled in managing multiple tables, accurately processing orders under pressure, and maintaining a positive, team-oriented atmosphere. Adept at resolving customer issues, upselling menu items, and ensuring timely, efficient service during peak hours.
Overview
2
2
years of professional experience
1
1
Certification
Work History
In-Store Team Member
Dominos
Saffron Walden , Essex
09.2024 - Current
- Provided excellent customer service by greeting customers, taking orders over the counter and phone, and handling enquiries efficiently.
- Accurately processed orders through POS systems, handling cash, card, and contactless payments with attention to detail.
- Assisted in food preparation, including making pizzas, preparing ingredients, and managing cooking times to meet quality standards.
- Ensured the timely delivery of orders, managing both in-store and delivery operations during peak hours.
- Maintained a clean and organised work environment, following strict food safety and hygiene regulations.
- Handled customer complaints, resolved issues professionally, and ensured customer satisfaction, contributing to a high level of repeat business.
- Assisted with inventory management, restocking supplies, and ensuring all necessary items were available for daily operations.
Waitress
Retro Drive Inn
Hyderabad , Telangana
08.2022 - 04.2024
- Greeted and seated customers, ensuring a welcoming atmosphere, and providing menus.
- Took orders accurately and provided recommendations based on customer preferences.
- Delivered food and beverages promptly, while ensuring quality and presentation standards.
- Addressed and resolved customer enquiries, complaints, and special requests.
- Assisted in table setup, food running, and clearing tables during high-traffic periods.
- Processed payments efficiently using POS systems, and balanced cash registers at the end of shifts.
- Trained and mentored new staff, ensuring they adhered to restaurant standards and protocols.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
Education
Post Graduation - Data Science
Anglia Ruskin University
Cambridge 09.2024 -
Skills
Customer Service
Communication skills
Multi-tasking
Attention to detail
Time management
Food Safety and Hygiene
Physical stamina
Languages
English
Fluent
Certification
- Food Handler Certification
- Responsible Beverage Service Certification
Accomplishments
Received 'Employee of the Month' recognition twice for excellent customer service and consistently earning positive reviews from guests
Timeline
In-Store Team Member
Dominos
09.2024 - Current
Post Graduation - Data Science
Anglia Ruskin University
09.2024 -
Waitress
Retro Drive Inn
08.2022 - 04.2024
- Food Handler Certification
- Responsible Beverage Service Certification
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