Imogen Bell
Sunderland
Overview
4
4
years of professional experience
Work History
In-Store Team Member
Domino's Pizza
Houghton-Le-Spring, Durham
08.2024 - Current
- Managed pizza preparation process, from dough stretching to topping arrangement, ensuring high-quality product delivery.
- Implemented food safety practices, including proper storage and handling of ingredients to prevent cross-contamination.
- Adhered to sanitisation, health and hygiene regulations in food preparation areas.
- Achieved service time and quality targets.
- Maintained clean, safe working environments to eliminate accident risks.
- Built and maintained courteous and effective working relationships.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Identified issues, analysed information and provided solutions to problems.
Dining Area Assistant
McDonald's
Sunderland
09.2023 - 12.2023
- Engaged with customers to better understand needs and deliver excellent service.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
Food and Beverage Assistant
Lumley Castle Hotel
County Durham
10.2022 - 01.2023
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Greeted new customers warmly upon arrival and provided immediate seating to enhance their experience.
- Facilitated a positive team atmosphere, supporting colleagues during peak times to manage workload.
- Collaborated with kitchen and bar staff to ensure smooth operation and prompt service.
- Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Reset tables promptly after each guest to ensure a welcoming dining environment.
- Ensured front and back of house areas were kept impeccably clean, tidy and presentable and properly stocked.
- Cleaned and polished glassware after events to ensure readiness for future use.
- Assisted in setting up for events and special occasions, arranging tables and decorations as per requirements.
Education
A-Levels - Business Studies
Park View Sixth Form
County Durham01-2023
GCSEs -
Park View School
County Durham01-2021
Skills
- Food safety practices
- Health and hygiene compliance
- Quality assurance
- Customer service
- Complaint resolution
- Customer engagement
- Effective communication
- Active listening
- Cross-functional teamwork
- Time management
- Health and safety awareness
- Adaptability
- Strong work ethic
- Stress management
- Relationship building
Hobbies and interests
- Attend the gym and consider it a core part of my lifestyle.
- I love to cook and get creative with art.
- Hiking in wooded areas and exploring nature is something I love.
Timeline
In-Store Team Member
Domino's Pizza
08.2024 - Current
Dining Area Assistant
McDonald's
09.2023 - 12.2023
Food and Beverage Assistant
Lumley Castle Hotel
10.2022 - 01.2023
A-Levels - Business Studies
Park View Sixth Form
GCSEs -
Park View School