Billy R Dennis
Broadstairs,Kent
Summary
Experienced Security Professional with over six years of proven success in door supervision, control room operations, property security and supported housing environments. Skilled in CCTV surveillance, access control, incident management, conflict resolution and emergency response, with a strong commitment to maintaining safe and secure environments. A confident team leader who communicates effectively with colleagues, clients and emergency services, remaining calm and decisive under pressure. Recognised for professionalism, reliability and delivering high standards of customer service while ensuring the safety and wellbeing of staff, visitors and the public. Holds a valid SIA Door Supervisor Licence, Emergency First Aid at Work qualification and a full UK driving licence.
Overview
1
1
Certification
6
6
years of professional experience
Work history
Door supervisor
Marc-One Security
Broadstairs, Kent
2022.09 - Current
- Managed safe crowd control inside and outside venues under safety regulations.
- Prevented severe incidents by using approved restraining techniques and conflict management.
- Protected entry and exit points using hourly foot patrols.
- Checked IDs to permit or deny access under company policy.
- Conducted random customer screening and searches to meet management regulations.
- Provided first aid and CPR to prevent loss of life.
- Responded immediately to emergencies with calm, professional control under pressure.
- Resolved customer issues using interpersonal skills and conflict resolution techniques.
- Resolved customer complaints efficiently to deliver positive experiences.
Control Room & Out of Hours Operative
Paramount Independent Property Services
Margate
2021.10 - Current
- Used effective radio communications during daily security coordination and callouts.
- Managed 30 customer calls each night while maintaining clear service standards.
- Coordinated tasks with team members to maximise efficiency across shifts.
- Controlled CCTV access and alarm systems to deliver strong site security.
- Handled emergencies immediately, staying calm and effective under pressure.
- Administered first aid effectively and liaised with emergency services.
- Updated security reports and logbooks for smooth, safe facility operations.
Security Officer
Paramount Independent Property Services
Margate
2020.10 - 2021.10
- Reported suspicious activities and persons to law enforcement for incident management.
- Monitored central alarm systems for fire intrusion and promptly responded to activations.
- Patrolled facilities to deter crime and control unruly behaviour.
Scheme Support
Paramount Independent Property Services
Margate
2020.10 - 2021.10
- Co-ordinate multi-functional support for multiple occupants and visiting professionals.
- Report service user progress to senior staff with action suggestions.
- Promote health, safety, and security best practices for welfare.
- Provide physical and emotional support using compassionate care daily.
- Build strong patient relationships through friendly rapport and compassion.
Education
GCSEs - English
The Charles Dickens School
Broadstairs2014-09
GCSEs - Math
The Charles Dickens School
Broadstairs, Kent2014-09
Skills
- Crowd management
- CCTV monitoring
- Conflict resolution
- Customer service
- Emergency response
- Site security protocols
- Incident reporting
- Problem-solving skills
- Team leadership
Certification
- SIA Licence Level 2
- Emergency First Aid at Work Level 3
- Full UK Driving Licence
Timeline
Door supervisor
Marc-One Security
2022.09 - Current
Control Room & Out of Hours Operative
Paramount Independent Property Services
2021.10 - Current
Security Officer
Paramount Independent Property Services
2020.10 - 2021.10
Scheme Support
Paramount Independent Property Services
2020.10 - 2021.10
GCSEs - English
The Charles Dickens School
GCSEs - Math
The Charles Dickens School